Web & Digital Content Management
Location: Santa Clara, CA
Work Type: Hybrid - 3 days onsite
Work Hours: M- F from 8 - 5
Contract, Temp to Perm
Summary:
- The Web and Digital Applications Analyst is primarily responsible for providing subject matter expertise to support, manage, and enhance the City’s Web and Digital properties – City Websites, Intranet (SharePoint), M365, social media and other related applications.
Qualifications:
- Bachelor’s degree or higher in CS, CIS, MIS or equivalent.
- Web and Digital domain area expertise required in the following: Web Content Management, SharePoint
- Expertise in Administering M365
- Social Media domain experience strongly desired
- At least 5+ years’ experience working as a Web/Digital application analyst or similar
- Microsoft Office 365 desired
- Knowledge of Responsive Design, Content Strategy, Search Engine Optimization, Cross Channel Social Media Optimization, Data Visualization / Dashboards, Analytics
- SharePoint administration experience highly desired including migration to O365 SharePoint Online
- Knowledge of HTML5, JavaScript, CSS, IIS
- Knowledge of security – PCI, SSL
- Ability to communicate with end users and vendors.
- Understanding of client-server technologies and relational database concepts desired
- Knowledge of SDLC methodology desired
- Ability to manage small projects/upgrades.
- Leadership skills – ability to mentor staff, track work plans to ensure timely delivery of functionality.
Responsibilities:
- Typically works under the direction of the Applications Program Manager.
- Respond to Customer Service Requests as required.
- Receive Service Requests relating to fixes, fails, and proposed system changes. Perform initial troubleshooting and support identification of root cause of Incidents. Escalate Incidents as appropriate or to another third-party vendor as required. Follow through on processing Incidents and drive resolution. Produce timely Incident reports documenting system downtime.
- Provide data analysis for Web metrics.
- Monitor websites for issues such as quality, accessibility, and work with departments to resolve.
- Follow change control procedures.
- Develop and maintain technical and operational procedure and work instruction documentation.
- Act as a liaison between the Customer and other third-party vendors. Create and track Service Requests from inception to completion. Create and track enhancement requests from inception to completion,
- Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing.
- Coordinate with other service towers to ensure application technical requirements are met.
- Defining, documenting, and operationalizing:
- Process for Microsoft 365 and Azure AD access and authentication holistically
- Microsoft 365 governance and compliance
- Administering and facilitating broader user adoption of M365 tools, utilizing all aspects of M365 capabilities and driving continuous improvement
- Providing overall, cross-functional architectural leadership and oversight for M365 platform from applications point of view.