Keywords: ServiceNow and (workplace or “facility management” or “vendor management”)
Role –ServiceNow Engineer
Type: Contractual To Hire (12 months)
Category – IT Services & Consulting
Experience – 4-6+ years of working on ServiceNow platform
Location – Charlotte (Preferred), Des Moines, Dallas, Pheonix, New York City
Working model – Hybrid (Three days work from office)
Workplace Module is very important.
A ServiceNow Engineer is a key technical contributor responsible for designing, developing, managing, and maintaining solutions. Review and analyse complex multi-faceted, larger scale, or longer-term Specialty Software Engineering challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented factors. Strategically collaborate and consult with client personnel.
Key Responsibilities
- System Design and Architecture: Responsible for designing and architecting ServiceNow solutions that align with business requirements. They must understand the platform's capabilities and limitations to design scalable and efficient solutions.
- Requirement Gathering and Analysis: Collaborating with stakeholders, including business analysts and end-users, to analyse requirements for ServiceNow implementations. They translate these requirements into technical specifications and solutions.
- Customization and Configuration: Customize and configure the platform to meet specific business needs. This involves creating new modules, workflows, business rules, UI pages, and integrations with other systems.
- Integration and Data Migration: Integrating ServiceNow with other third-party applications and systems is a crucial aspect of the job. Lead should design and implement integration solutions and manage data migration when required.
- Development and Scripting: Writing and maintaining scripts and code (JavaScript, Glide API, etc.) for ServiceNow applications and enhancements.
- Secure Coding: Ensuring that ServiceNow implementations adhere to security best practices and compliance standards. This includes managing user access, data protection, and handling sensitive information.
- Performance Optimization: Optimizing ServiceNow performance and monitoring system health to ensure smooth and efficient operation.
- Troubleshooting and Support: Providing technical support to resolve issues related to ServiceNow configurations, customizations, and integrations.
- Documentation: Preparing detailed technical documentation, including architecture diagrams, system designs, and implementation guidelines.
- Team Management: Provide guidance to team members on technical issues, bug fixes and formulating solutions. Should be able to review the work done by team members.
Required Skills
- Workplace Service Delivery: 1 year plus of experience in implementation
- ServiceNow Expertise (Expected to have worked in WSD modules): Hands-on experience of working on ServiceNow platform, Workplace Service Delivery (Safe Workplace, Health and Safety Incident, Reservation, Case, Visitor, Maintenance etc. Management modules), Orchestration, Virtual Agent, Now Mobile, UI Builder, Designers, Automated Testing Framework and Service Portal
- Integrations (designed, implemented 2-3 integrations): Integration Hub, Rest API, SOAP, eBonding, Jira, Azure, Microsoft Teams, MS Outlook, Office365, Mappedin, and third-party apps.
- Technical Skills: Proficiency in JavaScript, Glide API, HTML, CSS, and other relevant web technologies.
- Domain Knowledge: Familiarity with ITIL, Facility Management best practices is required, as ServiceNow is commonly used for service management.
- Communication and Collaboration: Strong communication skills and the ability to collaborate effectively with business stakeholders and development teams.
- Problem-Solving: Analytical mindset and the ability to identify and solve complex technical challenges.
Technology Awareness
- Platform: ServiceNow San Diago and later releases
- Frameworks: CI-CD / CSDM
- Database: MongoDB, SQL
- Programming: Core Java, Angular, ReactJS,
- Deployment/Project Management: Concepts of Waterfall, Agile, Scrum, DevOps
Qualification
- Graduation in Information Technology/Computer Science
- Certifications (MUST HAVE): ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD)
- Certifications (Good to have): ServiceNow Certified Implementation Specialist (CIS – ITSM/FSM), ServiceNow Certified Application Specialist (CAS), Micro Certification (WSD, Safe Place, Health, Safety Incident Management etc. of WSD Suite)
- Working experience with Fortune Customers