Work-at-Home Registered Nurse Providing Virtual Care Assistance
Fast-Growing Company is Seeking a Work-at-Home Registered Nurse Providing Virtual Care Assistance
Serva Health is seeking Work-at-Home Registered Nurses to Provide Virtual Care Assistance. We are currently growing our registered nurses team to provide Telephonic Patient Services for a variety of patient-facing programs.
Currently hiring nurses from the following states: Florida, Texas, Georgia, North Carolina, Pennsylvania, Ohio, Illinois, and Tennessee
Work-at-Home Registered Nurse Providing Virtual Care Assistance Role:
- This opportunity is a work-at-home/Telephonic//virtual position.
- You will work at home as part of a team of registered nurses that provides stellar customer service to patients with chronic and/or rare diseases.
- These patients are looking for help as they try to find new cures for their diseases.
- They need assistance to better understand how to navigate the therapeutic options available for their diseases.
Work-at-Home Registered Nurse Providing Virtual Care Assistance Requirements:
- Education: Bachelor's Degree (minimum educational requirement)
- Experience: Nursing: 3 years
- License: Registered Nurse (RN) (Required)
- Active and clear registered nurse license (RN - any state) (or equivalent)
- US-based credentials preferred – either medical license or education
- For foreign credentials, must have certified translation of diploma or license
- Language: Fluent in written and spoken English
- English/Spanish bilingual is a plus
Additional Requirements:
- Full-time opportunities are given preference. Evening hours are in the greatest demand. Full-time availability, 48 weeks of the year is required.
- Previous non-clinical and/or telephonic patient services experience is strongly preferred
- Case management experience a plus
- Must complete a set of competency quizzes in the areas of nursing, computer skills and customer service
- Possess intermediate to advanced computer skills
- Have a computer with Broadband Internet Access (*high speed internet access is NOT provided or reimbursed by the company)
- Have traditional landline phone service (or willing to get) (corded phone and HSIA) (*No VOIP, Satellite, or Magic Jack)
- Comfortable understanding and pronouncing complex medical terms
- Have a quiet, professional in-home workplace
- Able to work independently
- Possess intermediate to advanced typing skills
- Have ability to work within a virtual team environment
- Have a clear speaking voice as well as the ability to clearly enunciate sentences
- Provide a minimum of two professional references
Work-at-Home Registered Nurse Providing Virtual Care Assistance Duties Include:
- Answer inbound calls from patients, caregivers and/or potential volunteers
- Make outbound callbacks to patients, caregivers and/or potential volunteers
- Read a pre-written script and ask scripted medical screening questions
- Answer questions using approved answers from clients/sponsors/distributors.
- Identify and process escalations according to standard procedures
- Identify and process Adverse Events according to standard procedures
- Complete client and company-required training
- Navigate and accurately enter data into the computer software
About Serva Health:
We are a dynamic fast-growing company, specializing in Telephonic Patient Services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients.