On Point Events is a Luxury Sports Travel and Experience company. Our Operations Support - Event Delivery Specialist will be responsible for executing and managing all operational activities involved with delivering a successful event and ensuring a seamless experience for our clients leading up to, during and post event.
ALL APPLICANTS ARE REQUIRED TO COMPLETE THE FOLLOWING ASSESSMENT: https://assessment.predictiveindex.com/bo/3NE/OP#page0
Any candidate who has not taken the assessment will not be considered for the position.
Essential Duties and Responsibilities:
- Source hotel accommodations, event transportation providers, hospitality venues, restaurant reservations, on-site support staff/resources and event specific VIP access/experiences.
- Negotiate contracts and pricing with vendors.
- Manage relationships with vendors and clients.
- Develop customized travel itineraries for each client.
- Research and identify unique event products and services offerings, determine successful ways to offer them and how to price them competitively.
- Provide marketing and sales proposal support to our Sales Team.
- Coordinate and ensure successful pre, on-site and post event delivery (logistics, staffing, execution, customer follow up, etc.).
- Manage Trip Directors and support staff at events as well as office interns and Operational Support staff as necessary.
- Document, update and continuously improve the Event Delivery Methodology.
- Oversee the Inventory Management module in our CRM (package development, product development, pricing, inventory management and fulfillment).
- Other duties may be assigned.
- Able and willing to travel to all events as necessary both domestically and internationally for extensive periods of time (1-2 months for certain events). Depending on the event, the position may require working on weekends and national holidays. Must have a valid passport and be able to commit to being in Paris for two full months (July and August) for the 2024 Summer Games.
Required Skills/Experience:
- Bachelor's degree (B. A.) a from four-year college or university; and at least 5 years of related experience and proven client facing skills are required.
- Prior experience in Event Production and Management in a leadership role or Trip/Travel Director or Lead Planner for an Incentive House, Destination Management Company, Wedding Planning or Tour Operator is preferred.
- Strong communication and copy writing ability; marketing materials, emails and website.
- Possess strong interpersonal skills with the ability to manage multiple projects while prioritizing and manage time effectively.
- Manage and prioritize competing demands; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Ability to effectively solve conflict through active listening without blaming or interrupting and in an empathetic manner.
- Thrives in high-paced environments with a lot of moving parts and changing variables.
- Understands business implications of decisions and displays orientation to profitability.
- Excellent written and verbal communication skills.
- Self-confident and able to take control of a situation and determine actions and direct others to accomplish tasks as needed.
- Commit to long hours of work when necessary to reach goals and deadlines.
- Position requires supervisory responsibilities including but not limited to trip directors and support staff at events as well as office interns and Operational Support staff as necessary.
- Highly organized and VERY detail oriented – This is a MUST!
- High Energy & Positive Attitude (Takes Responsibility for actions; No drama; No excuses; Can Do- Will Do Attitude).
- Team player – willing to jump in and help wherever needed.
- Strong technical skills: MS-Excel, MS-PowerPoint, MS-Outlook, MS-Word. Past experience with an inventory management system or CRM is a major plus.
- Ability to calculate and solve basic business math problems including Profitability, GM% vs NM%, Mark Up vs Margin and percentages.
Benefits and Compensation:
- Full-time position
- Compensation (1st year): $65,000 - $80,000 (Based on experience) plus performance bonus.
- Paid: 10 vacation days, 5 sick days and 8 national holidays.
- Additional paid time off for working weekends/extended durations during Event Delivery.
- Health Insurance
Perks:
- Upbeat, fun company culture (our team enjoys working together!)
- No micromanagement...if you need to be told what to do and you are not a self-starter/self-motivated individual you will stick out like sore thumb and this is NOT the opportunity for you!
- Domestic and International Travel to amazing destinations to support our Events.
- Travel discounts/perks and access to tickets at wholesale price to "sold out" Sports and Entertainment events.