Time Commitment: Full-time (non-exempt) 40 hours/per week (some evenings, and weekends)
Reports to: Director of Programs
Position Summary
As a member of the program team, the Financial Assistance Coordinator will work closely with the Director of Programs to support the day-to-day operations and success of Bay Area Cancer Connections’ Financial Assistance Programs: the Screening Navigation Program (SNP), the Karen Swanson Fund, and the Breast and Ovarian Cancer Emergency Fund (BOCEF). The Financial Assistance Coordinator will also support BACC’s Helpline to provide non-clinical support, guidance, and assistance to connect clients to resources and support as needed.
Program Implementation
- Orient clients to the appropriate program and provide ongoing support and/or case management to meet the client’s ongoing needs, satisfaction, and compliance of program policies.
- Interpret for Spanish-speaking clients as needed.
- Interface with referral agencies and providers.
- Conduct intakes and program evaluation calls with clients at various points in time after their intake.
- Assist the Director of Programs and appropriate partners with continuous quality improvement of the program in the areas of project planning, service design, evaluation, and implementation.
- Update program applications, program manuals, and other necessary paperwork as improvements to the program are made.
- Be onsite at California Pacific Medical Center (CPMC) Mission Bernal Campus 1-4 times per month when there are clinic days for the SNP.
- Appointment scheduling, appointment reminders, and appropriate data tracking of all client interactions (e.g. all services provided, follow-up appointments, missed appointments, etc.).
- Identify, prepare, and mail program materials and other educational and appointment information to clients (by mail or email).
- Assist with payment processing for BOCEF.
- Provide assistance with Helpline backup which includes assisting with walk-in clients and answering Helpline calls; provide exceptional, personalized service to clients by providing appropriate information and services.
- The ability to feel comfortable interacting with clients who may have recently received a cancer diagnosis or are currently in treatment.
- Complete other tasks as necessary and as directed by the Director of Programs.
Data Management
- Management of all data entry (specific to programs listed) to ensure supportive client follow-up, accurate reporting, etc.
- Oversee the implementation, tracking, and evaluation of client data related to these programs, including personal stories from individual clients.
- Perform quantitative and qualitative data analysis, and assist with compiling grant reports.
- Update program database fields as improvements to the programs are made.
Community Outreach/Program Marketing
- Attend outreach events as needed (weekdays and some weekends).
- Identify new community organizations and events that would be good outreach opportunities.
- Coordinate communication (through various methods) about our programs with community partners and organizations.
Qualifications
- Bilingual English/Spanish required.
- Excellent interpersonal communication and ability to interact with a wide variety of people of all ages and backgrounds in a sensitive manner.
- Excellent follow-through, attention to detail, and ability to meet deadlines.
- Ability to work well as a team member and independently.
- Ability to work efficiently in both an office and work-from-home setting.
- Experience working with those facing difficult health challenges.
- Proficient in Microsoft Office Suite, Google Suite (Gmail, Chat, Calendar, Drive), Salesforce, and various databases.
- Willingness to learn and use new technology.
- Resourceful and flexible.