Dynamics 365 Lead
Note -The Dynamics 365 Lead is requiring a local candidate so I MUST submit an address/residence attachment such as a
utility bill.
Need active Linkedin and Visa/DL
Schedule: HYBRD in Richmond(local candidates), VA (3 days onsite a week)
Interview: VIRTUAL AND ONSITE/IN-PERSON
Length: 12 month contract with rolling extensions.
Our client
CAI/VDOT is looking for a
Dynamics 365 Lead for a
HYBRID position based out of
Richmond, VA.
Responsibilities
- VDOT is looking for a D365 Lead to spearhead the deployment, customization, and management of Microsoft Dynamics 365 projects especially in the Customer Engagement (CE) module.
- This role involves leading the implementation, and continuous improvement of the CRM system to enhance business processes.
- The ideal candidate will have a strong background in Dynamics 365 CRM solutions, Dataverse, and the ability to translate business needs into technological solutions.
- Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of D365 solutions.
- Serves as the primary point of contact and subject matter expert for all CRM development related issues, concerns, and needs.
- Expertise in Dynamics 365 Customer Engagement – Customer Service and Power Apps/Automate development.
- Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
- Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
- Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
- Manage entity ownership; manage entity properties; understand system and custom entities.
- Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions.
- Create business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows.
- Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
- Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.
- Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
- Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
- Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
- Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
- Contribute to improving our processes and policies within the Business Enablement Services program.
- Preferred Experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator)
Requirements
- Experience with creating and managing of solutions using Dynamics 365 CRM – customer service.
- Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows, and BDFs in D365.
- Custom development experience using .NET, JavaScript, and C#.
- Experience as a D365 Technical Lead.
- Experience with Power Platform and Dataverse.
- Experience with using standard and premium connectors with PowerApps and Power Automate.