Job Title/Position: Intake Coordinator
Reports To: Office Manager
Job Description Summary
Responsible for managing all aspects of the patient intake process, establishing and maintaining
positive relationships with customers and referral sources, responding to customer requests and
concerns, and managing the insurance verification and authorization processes. Collaborates and
provides coverage for scheduling as needed.
Requirements
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Assumes all daily patient referral and intake operations including implementation of intake policies
- Collaborates with scheduler to assign appropriate clinicians to cases
- Provides coverage for scheduling when needed
- Utilize Clinical Managers as a resource for intake and scheduling issues
- Ensures compliance with all state, federal, and ACHC referral/intake regulatory requirements
- Directs the implementation of improved work methods and procedures to ensure patients are
admitted in accordance with policy.
- Establishes and maintains positive working relationships with current and potential
referral sources.
- Collaborates with Home Health Coordinator to ensure seamless transition of patients to home by
providing patient education and preparation for home care, plan of care initiation, and coordination
of care with multiple service providers.
- Ensures maximum third party reimbursement through direct oversight of insurance verification and
authorization processes.
- Builds and monitors community and customer perceptions of Nursing & Rehab At Home as a high
quality provider of services.
- Gathers, collates, and reports referral statistics including key customer referral trends
- Provides input in strategic planning including identifying opportunities for additional referral
resources or improved services to meet customer needs.
- Maintains comprehensive working knowledge of Nursing & Rehab At Home contractual
relationships and ensures that patients are admitted according to contract provisions.
- Maintains comprehensive working knowledge of community resources and assists referral sources
in accessing community resources should services not be provided by Nursing & Rehab At Home.
The above statements are intended to be a representative summary of the major duties and
responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-
Position Qualifications
related tasks other than those stated in this description.
- Bachelor's degree in related field preferred
- At least one (1) year experience in health care, preferably in home care operations
- Ability to market aggressively and deal tactfully with customers and the community
- Demonstrates good communication, negotiation, and public relations skills
- Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job
responsibilities.
Environmental Conditions: May be exposed to extremes of heat and cold in all weather
conditions. Must drive in various weather conditions on roads in varying degrees of repair.
Working Conditions: May be exposed to infections and contagious diseases. Contact with patients
under wide variety of circumstances. May be exposed or occasionally exposed to patient
elements. Subject to varying and unpredictable situations. Handles emergency or crisis
situations. Travel required. OSHA exposure category: Category II — Position includes tasks that
involve no exposure to blood, body fluids, tissues, but employment may require unplanned Category I
tasks.
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance