This is a remote position.
Junior Sales Engineer - Remote Job, 1+ Year Experience
Annual Income: $59K - $69K
A valid work permit is necessary in the US/Canada
About us: Patterned Learning is a platform that aims to help developers code faster and more efficiently. It offers features such as collaborative coding, real-time multiplayer editing, and the ability to build, test, and deploy directly from the browser. The platform also provides tightly integrated code generation, editing, and output capabilities.
Responsibilities Include:
- Will be our Subject Matter Expert (SME), technical advisor, and product advocate across our products and services in support of sales efforts, including facilitating all technical evaluations and demos
- Experience working with a diverse portfolio of clients including SMB and enterprise
- Collaborate with the Account Executive team and potential clients to discover current systems/processes, system requirements, and potential gaps, pain points, and goals
- Create and conduct quality technical product presentations/demonstrations to prospects via telephone, web meetings, and occasionally face-to-face
- Collaborate with clients and Product and Engineering to assess integration needs and configurations
- Work closely with the Sales team to ensure timely feedback on sold accounts for ongoing management and retention
- Oversee Proof of Concept and evaluation support for enterprise accounts during pre-sales cycles and guide to successful customer conversion
- Establish appropriate support expectations and be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process
- Establish and nurture strong relationships throughout the sales cycle
- Maintain sales demonstration database necessary
- Consistent use of CRM (Salesforce) to record sales activity and customer information
- Assist with in-house post-sale handoffs between Sales and Customer Success
Basic Qualifications:
- 1 year of relevant experience relating to Sales Engineering (or technical equivalent), Customer Success, or Consulting
- Extensive knowledge of business processes, field service management software, or the service industry is highly desired
- Software as a Service (SaaS) software delivery experience is highly desired
- Methodical approach to customer discovery and effectively identifying and documenting technical customer requirements and communicating to cross-functional teams across Product, Customer Success, and/or Engineering
- Ability to translate complex technological concepts into accurate and easy-to-understand language
- Familiarity with, and desire to continue learning about, API architecture and data integration, to support partner and channel integrations
- Comprehensive knowledge of computers, tablets, and various mobile devices (iOS and Android)
- Strong verbal, written, and interpersonal communication skills required
- Ability to quickly learn and adapt in a fast-paced, team-based environment
You’re a Great Fit if You’re Someone Who:
- Is a creative problem solver and an active listener
- Thrives in and takes initiative in a fast-paced, mature start-up environment, remaining at ease and calm with frequent pivots in priorities
- Is a self-starter with a competitive spirit and passion to excel
- Possesses excellent analytical and organization skills, the ability to meet deadlines, a sense of urgency, and attention to detail while seeing the big picture
- Has a passion for mentoring and encourages team growth by sharing your knowledge, skills, best practices, etc.
- Values winning and losing together as a collective team with a focus on serving our customers
- Brings an “owner” mentality and is a natural leader who can bring together cross-functional stakeholders to reach a consensus.