Position:
We are seeking a responsible and hardworking Customer Service and Office Assistant to join our dynamic team. The ideal candidate will be a dedicated, motivated individual with a strong sense of integrity and a commitment to continuous improvement.
In this role, you will benefit from a diverse and inclusive workplace that prioritizes your personal and professional growth. You'll be part of a collaborative and supportive team, where ongoing training and fresh perspectives are valued. This is a perfect opportunity for someone who is organized, driven, and looking for a stable, long-term career in a company that offers significant growth opportunities.
Join us and contribute to a team that strives for excellence in everything we do.
About Us:
My Lineage is a global heraldry company specializing in family surname and coats of arms research. For over 16 years, we have dedicated ourselves to providing professional research and crafting custom hand-crafted products that stand out for their quality and attention to detail. We serve clients worldwide, including contracts with the US military, and are committed to helping families discover and honor their heritage to share with future generations.
Core Values:
- Integrity
- Customer First
- Dedication
- Collaboration
- Growth
- Initiative
- Accountability
Responsibilities:
- Customer Interaction: Efficiently handle incoming calls and other communications with customers, ensuring every interaction is conducted with integrity and a customer-first approach.
- Supportive Teamwork: Assist team members and executives with various clerical tasks while fostering a collaborative environment. Actively contribute ideas to enhance team effectiveness and operational efficiency.
- Operational Excellence: Manage document scanning, printing, and filing with attention to detail. Oversee daily shipping and receiving operations, troubleshoot any issues, and take necessary steps to resolve them, demonstrating accountability and initiative.
- Administrative Efficiency: Prepare regularly scheduled reports and manage purchase orders efficiently. Continuously strive to improve processes and reduce costs, embracing our core value of growth through innovation and change.
Requirements:
- Professional Communication: Must possess excellent verbal and written communication skills, especially proficient on the phone, engaging customers with professionalism and respect.
- Technical Proficiency: Strong skills in Microsoft Office, particularly Excel and Outlook, and familiarity with common office equipment. Knowledge of Canva and/or QuickBooks is a plus.
- Organizational Skills: Exceptional time management and the ability to prioritize work efficiently. Must be a self-starter with the initiative to work independently and handle multiple tasks and deadlines in a fast-paced environment.
- Problem Solving: Detail-oriented with strong problem-solving skills, capable of working under moderate supervision and taking decisive action when necessary.
Work Hours, Location, & Benefits:
- Full-time position: Monday to Friday, 8:30 am – 5 pm.
- Location: Onsite at 980 Buenos Ave, Ste 1A, San Diego, CA 92110
- Compensation: $26.50 - $28, depending on experience.
- Benefits: Comprehensive benefits package including full medical, dental, and vision insurance, and a 401k defined benefit plan, including merit-based bonuses.
- Career Development: Opportunities for professional advancement within a supportive and inclusive workplace.
Assessments:
At My Lineage, we ask all candidates to complete two brief assessments as part of our application process to ensure the best fit for our team. Applications without completed assessments will not be considered for further review.
For the first assessment, please click, or copy and paste the following link into your browser:
https://assessment.predictiveindex.com/4202/e418cc3f-2266-4366-9bb2-1bd7be39e913?type=candidateba
Upon completion of the first assessment, you will receive a follow-up email from noreply@predictiveindex.com containing the second assessment. Please note that the second assessment is timed, lasting 12 minutes. Any unanswered questions will impact the final results.
When completing the second assessment:
- Ensure you are on a laptop or desktop using Google Chrome.
- Find a quiet environment free from distractions.
- Maintain focus for the duration of the assessment.
- Approach the assessment with a competitive mindset.
Your cooperation in completing these assessments is greatly appreciated, as they play a vital role in our hiring process.
How to Apply:
- Interested candidates should submit their resumes and complete both assessments mentioned in the job description. Applications that do not meet these requirements will not be considered.
- My Lineage is an Equal Opportunity Employer, committed to creating a diverse and inclusive environment for all employees.