Position:Business Systems Analyst (Genesys/IVR/Chatbot/Java) - Intermediate
Location: Toronto, Canada
Work Shift:9:00 AM to 5:00 PM EST
Weekly Schedule:Monday to Friday
Work Mode:Hybrid (1-2 days in-office weekly, remote for the rest)
Contract Duration:Minimum one year
Salary:Negotiable (CAD), attractive package for skilled and experienced individuals
Estimated Start Date: June 24, 2024
We are looking for a dynamic and experienced Business Systems Analyst with expertise in Genesys, IVR, Chatbot, and Java technologies to join our team in Toronto, Canada. This hybrid role requires a local resident with a valid work permit who can work both remotely and in-office 1-2 days per week.
Key Responsibilities:
- Design and document IVR, speech analytics, CRM systems, UCaaS, CCaaS, NLU, WFO, and WFM within the Genesys Cloud infrastructure.
- Lead end-to-end technical solutions for interactive voice components, including planning, design, and successful delivery into steady-state operations.
- Perform complex analysis, design, configuration, and development for impactful and high-visibility tasks, addressing moderately complex and loosely scoped problems.
- Provide strategic counsel to business and technology leadership teams, leveraging expertise to guide decision-making and align solutions with organizational goals.
- Engage with business stakeholders to refine requirements during grooming stages, manage expectations with both business and IT executives, and ensure effective communication throughout the project lifecycle.
- Provide technical guidance and mentorship while fostering a team environment.
- Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
Desirable Skills:
- Extensive understanding of Genesys Cloud, Genesys Engage Cloud, and Genesys Engage.
- Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
- 5+ years in JSON/Java/JEE/DB web application development.
- Experience with NLP/NLU.
- Experience with Artificial Intelligence / Machine Learning methodologies.
- Experience in the implementation of conversational chatbots.
- Familiarity with build processes, continuous integration, and source control systems (GIT is an asset).
- Excellent oral and written communication skills.
What We Offer:
- Competitive salary package tailored for experienced professionals.
- Engaging work environment with opportunities for professional growth.
- Flexible hybrid working model promoting work-life balance.
- Collaborative and innovative team culture.
Requirements:
- Must be a resident of Toronto, Canada.
- Valid work permit.
If you are passionate about leveraging technology to drive business solutions and have a proven track record in systems analysis and development, we would love to hear from you. Apply now and become an integral part of our innovative team!
Apply Today!
Email: reza@adanalytica.ca