Admin/ Dispatch/ Customer Service Role
A growing security company is looking for an Admin/ Dispatcher/ Customer Service Rep. to join our team (there is a possibility of the job becoming Full-time/ Hours Increasing in the future). The perfect candidate will be highly motivated, self-driven, and reliable. All experience levels are welcome to apply. Bilingual in English and Spanish is a PLUS!.
Primary Responsibilities
- Answer around 5- 30 calls per shift
- Friendly and respectful towards clients over the phone
- Answer inquiries, provide estimates and set- up work orders for clients
- Input, allocate and resolve job tickets and work orders
- Work between multiple work order software programs
- Keep work orders up to date
- Maintain communication with technicians throughout the day
- Billing of work orders
- File uploads, downloads, and document scanning
- Data Entry
- Coordinate with administration and office manager
- Other duties as assigned
Requirements:
- Must be able to speak clearly and effectively
- Speak and understand English well
- Strong written and verbal communication skills
- Must be able to work in a fast paced environment, and have great customer service skills
- Must be able to multitask
- High School Diploma/GED
- Reliable transportation
- Proficient with Microsoft Office and Google Drive applications
- Proficient with Yelp, Google, Facebook and other social media platforms
- Able to learn new skills
- Highly organized and detail oriented
- Ability to work alone and with a team
- Problem-solving skills
- Reliable internet and cell service
Schedule:
Shift work schedule is Monday through Thursday from 1 pm - 6 pm or 6 pm - 11 pm. Sunday 7 am - 3 pm or 3 pm - 11 pm
Saturdays may become a working day in the future and Full-Time/ Increased hours are a possibility.
*Please, no phone calls to the office or coming to the office in-person.
**Job Candidates only no recruiters should respond to this posting.
Job Types: Part-time, Contract
Pay: $1,064.00 per month
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Language:
Work Location: Remote