Job Description:
Ability to process manage high volume of exceptions dispute cases in an accurate and timely manner.
Analyse and understand incoming documents to ensure the validity of disputes.
Manage work queue to ensure timely and quality completion.
Ability to discern potential risk.
Communicates (verbal and written) complex issues in ways that the customer easily understands and resolve disputes.
Good research skills using sources such as internal proprietary tools, internet search engines, partner tools/ systems.
Good research and investigative skills.
Ability to make independent and sound decisions and think on your feet in a dynamic environment.
Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.
Maintain 90%+ overall service level and strive for one call resolution.
Good interpersonal, written, and verbal communication skills.
Make outbound calls to customer and other financial institutions.
Ability to manage multiple priorities in fast paced, high volume environment.
Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint).
Positive attitude and team player who demonstrates company values.
Requirements:
Prior experience in Disputes/Chargebacks preferably in the payments industry (minimum 2 years).
Possess working knowledge of computer skills including MS Office Suite.
Data entry skills.
High school diploma or GED is required.
QuickBooks experience is a plus.
Education:
High school diploma or GED is required.
Top 3 skills:
(1) Payments industry exposure and/or credit card issuance.
(2) Computer skills.
(3) Organization skills.