Luna Data Solutions has an immediate long-term contract opening (contract term 12 months+) for a Data Analyst/Service Governance resource with our public sector industry client in Austin, TX.
**This is a hybrid role where this resource must work at least 2 days per week onsite in Austin, TX.
Role: Data Analyst/Service Governance
Description:
The client is seeking a Data Analyst/Service Governance resource to drive, lead, and coordinate the Enterprise Service Governance and Integration Executive reporting plan and execution, as well as all aspects of Service Management reporting. This will be done while working in a matrixed IT organization with a combination of ownership of responsibilities and influencing and coordinating others who own aspects of data analysis and reporting.
Key Responsibilities/Activities:
• Support SACM by planning and executing the required CMDB Data quality audits.
• Manage and validate progress towards Enterprise Data Quality standards and measures; ensure Data Managers understand their role in the process.
• Lead data aspects of Service Governance
• Create dashboards, metrics and reporting to support health and service management reporting (KPIs, operational reports, and others as needed).
• Participate in the design and execution of various Service Management processes that require analytics, reporting, dashboard, and quality assurance to drive those aspects. • Partner with internal and external Service Providers to define and document reporting that can feed into Enterprise Reporting suite.
• Support other ITIL Processes as required and participate in continuous efforts to integrate and improve processes
• Assist in analyzing and proposing reports and dashboards to identify opportunity areas on ITSM process.
Required Qualifications:
- Minimum of 4 years of deep understanding of the ServiceNow tool and reporting out of the tool for use in assessing quality, service health, and process improvement opportunities.
- Minimum of 4 years of experience in designing, developing, and deploying high-quality, well-documented reports and dashboards from ServiceNow.
- Minimum of 1 year of experience in the use of KPIs to track trends and drive behavior.
- Minimum of 4 years of experience using data analysis tools to gain insights into data quality and trends.
- Minimum of 2 years of experience with IT Service Management, ITIL practices
- Must possess strong verbal and written communication skills.
- Minimum of 1 year of practical experience with relational database structures, record relationships, and data keys.
- Minimum of 1 year of experience working with Performance Analytics.
- Minimum of 1 year of experience working on CMDB Health and related dashboards and configuration.
- Minimum of 4 years of experience performing Data Quality analysis and data source comparison auditing.
Preferred Qualifications:
- 3+ years of experience with IT Service Management and ITIL practices.
- 2 years of demonstrated detail-oriented work and a strong interest in the type of work that requires attention to detail.
- 1 year of experience in understanding the concepts of software entitlement, software compliance, and software utilization.
- 1 year of understanding how vendor, contracts, and software license data must be related to each other and assets within a CMDB.
- ITIL Foundations or ITIL Practitioners Certification.
Work Hours and Location:
- 8 a.m. to 5 pm - Location: Austin, TX
- Working overtime may be expected to meet tight deadlines.
- The candidate may be required to work evenings or weekends to meet business needs and deadlines.
- The current requirement is to be in the office at least twice weekly.
To apply, please send a resume to saritha@lunadatasolutions.com for immediate consideration.
Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment, and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.