Welcome to KTO Group, where innovation meets excitement in the iGaming world. Founded in 2018 by Andreas Bardun, our mission is to revolutionise the online gaming experience. At KTO, we are not just a company; we're a game-changer, dedicated to enhancing transparency and player satisfaction in Sportsbook and Online Casino gaming. Dive into the heart of the action on our website: KTO.com. Here, we blend the thrill of sports betting with the magic of online casinos, tailored to resonate with diverse markets. Our commitment to being hyper-local ensures that every player feels right at home. Powered by our proprietary KTO Platform, we bring you cutting-edge technology that personalises our players’ journey and streamlines their experience for ultimate enjoyment. KTO is rapidly rising as a star in the LATAM region, already claiming a spot among the top 10 iGaming brands in Brazil. Our vision is bold and clear: to lead the iGaming industry in LATAM, setting new standards in trust and transparency. When you join us, you contribute towards ensuring that every play is a step towards redefining the future of iGaming.
SUMMARY OF THE POSITION
We are seeking a detail-oriented Payments Analyst to enhance our financial operations team. The ideal candidate will be responsible for managing transactional processes, ensuring the prompt and accurate processing of withdrawals, and upholding the integrity of our financial systems. As our new Payments Analyst you need to have a vigilant eye for detail, particularly in the analysis and verification of KYC (Know Your Customer) documentation, and the ability to conduct Enhanced Due Diligence (EDD) when necessary. The Payments Analyst will be pivotal in identifying and investigating fraudulent activities and bonus abuse, contributing to the security and efficiency of our payment operations.
MAIN RESPONSIBILITIES- Efficiently process customer withdrawals, ensuring transactions comply with company policies and financial regulations
- Rigorously analyse and verify customer KYC documentation; perform Enhanced Due Diligence for high-risk or unusual transactions
- Identify potential fraud and bonus abuse incidents, investigate causes, and propose resolutions or escalate issues as required
- Actively review and suggest improvements to business decisions and internal processes to enhance efficiency and accuracy
- Serve as a primary contact point for third-party service providers to resolve any payment-related issues faced by players
- Assist the customer support team by handling internal queries related to Payments & Fraud and ensure excellent service delivery
- Demonstrate superior customer service skills, maintaining effective communication and fostering positive relations with customers
EXPERIENCE & QUALIFICATIONS REQUIRED- Studies in Finance, Economics, Business Administration, or a related field, would be welcomed
- Proven experience in payment processing, fraud detection, or a similar role within the financial services industry, is not mandatory but would be appreciated
- Familiarity with KYC, AML, and EDD procedures, with a strong understanding of the regulatory environment, would be an asset
- Proficiency in using MS Office
- Exceptional analytical skills and attention to detail is required
- Strong communication skills, capable of explaining complex issues clearly and effectively
- A customer-centric approach, with the ability to solve problems and improve customer satisfaction
- Fluent in English and Portuguese, both spoken and written is required.
At KTO, diversity isn't just a buzzword – it's our strength. We're all about creating an inclusive environment where everyone feels valued and empowered. Together, we're not just working on projects – we're making a real impact in our communities. Join us in celebrating diversity and driving meaningful change!