Positionsummary
Responsible for maximizing the hygiene schedule to ensure practice is meeting and exceeding daily production goals
Job Duties & Responsibilities:
- Manage the hygiene schedule according to appointment scheduling guidelines to ensure all hours are scheduled efficiently and to the daily goal for each provider.
- Monitor schedule daily to maintain efficiency, limit patient wait times and maximize same day treatment.
- Communicating directly with providers about their specific schedule preferences
- Fielding incoming calls with a high level of professionalism and impeccable customer service skills.
- Confirm appointments according to office guidelines
- Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals
- Back up support for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up
- Educate and consult patients discussing treatment needs and presenting treatment plans & FINANCING options confidently
- Make pre-treatment financial arrangements with patients
- Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection
- Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters, and working with referrals
- Create month end reports and forecast monthly goals for the office and providers. (Or is this something Valorie will do)
- Communicate patient issues or concerns timely to the OM
- General office duties and other duties as required
Requirements
Qualifications:
- 3-5 years previous dental experience a must
- Computer proficiency and the ability to learn new programs
- Exemplary customer service and interpersonal skills
- Effective communication abilities
- Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion
- Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA)