Azure Support Engineer
Remote
1 Years C2H
Spoke w/ HM and this is what he needs.
100% Remote
Contract to Hire - after 1 year
Must be on East or Central Time Zone
This person will help with the Support Team, need this person to be working either Central/Eastern Standard Times.
Strong Azure, and Service Fabric, and experience with API's not as a developer level but be able to support API's.
Will work with the 24/7 support team both onshore and offshore, which they maintain all of their integration platforms Hub they use this to interface with their customers and vendors. Ideally someone who has come up as an Azure DevOps Engineer would be highly preferred and now in a support role. They need someone who can assist in fine tuning their Azure environment and help them triage problem issues. This is on-call weekend rotation support, their off shore team not available during the off hours or time zone.
No actual coding required, if they come from a MS dev background great but this person will not doing any development of any production code, ideally must be very strong with SQL, may need to write their own SQL statements to help triage, strong PowerShell Scripting, analyze logs and events and help provide support and resolution to any bottlenecks, any experience with ServiceNow as that is their ticketing system. Will be mainly triaging issues at 1st level support and also supporting the team on application performance monitoring and tuning using Azure/API's/Service Fabric.
Azure DevOps (ADO) Lead Support Engineer - 100% Remote
Long Term Contract - with eventually opporty to go Perm
Must Haves
Support Engineer with proven experience in Azure DevOps ( ADO), Azure (Service bus, logic apps, functions, ADF), strong performance monitoring expertise, troubleshooting and and performance monitoring, .net/C# code review, any of these combinations highly preferred.
Must have exceptional work ethic, collaborator and team player.. subject matter expert with confident proven abilities.
The ideal candidate will have a solid background in troubleshooting, performance monitoring, and incident management, with the ability to work across various technologies and tools.
Key Responsibilities - Technical Support & Troubleshooting:
- Provide support for applications and services deployed on Azure.
- Diagnose and resolve technical issues related to Azure DevOps, Azure Service Bus, Logic Apps, Azure Functions, and Azure Data Factory (ADF).
- Offer guidance and support to junior support engineers and other team members.
- Monitoring & Performance Analysis:
- Utilize monitoring tools like Application Insights, Datadog, and AppDynamics to track system performance and health.
- Analyze logs and events to identify and resolve performance bottlenecks and issues.
- Ensure proactive monitoring to prevent potential issues and optimize system performance.
- Incident Management:
- Manage and resolve incidents using ServiceNow, ensuring adherence to SLAs and internal processes.
- Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence.
- Maintain detailed incident reports and documentation.
- Code Review & Debugging:
- Review and understand application code, primarily written in C# and .NET, to diagnose and troubleshoot issues.
- Collaborate with development teams to improve code quality and application performance.
- Assist in code debugging and provide recommendations for fixes and enhancements.
- Automation & Scripting:
- Develop and maintain automation scripts using PowerShell, Python, or other scripting languages to streamline support tasks and processes.
- Implement automation for routine tasks, deployments, and monitoring setups.
- Documentation & Knowledge Management:
- Create and maintain comprehensive documentation for support procedures, system configurations, and troubleshooting guides.
- Share knowledge and best practices with the team through training sessions and documentation.
- Continuous Improvement & Learning:
- Stay updated with the latest advancements in cloud technologies, particularly within the Azure ecosystem.
- Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
- Participate in professional development opportunities and obtain relevant certifications.
Required Qualifications - Experience:
- Minimum of 5 years of experience in a technical support or similar role, with a strong background in Azure DevOps, ServiceNow, Azure Service Bus, Logic Apps, Azure Functions, and Azure Data Factory.
- Technical Skills:
- Proficiency in reading and understanding code, particularly in C# and .NET.
- Hands-on experience with monitoring tools such as Application Insights, Datadog, and AppDynamics.
- Solid understanding of cloud architecture and services within the Azure ecosystem.
- Problem-Solving & Analytical Skills:
- Strong analytical and troubleshooting skills, with the ability to diagnose complex technical issues and implement effective solutions.
- Experience with root cause analysis and performance tuning.
- Communication & Collaboration:
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Proven ability to work effectively in a team environment and collaborate with cross-functional teams.
- Certifications:
- Relevant certifications in Azure, DevOps, or related fields are a plus (e.g., Microsoft Certified: Azure DevOps Engineer Expert, Microsoft Certified: Azure Solutions Architect Expert).
Preferred Qualifications - Automation Skills:
- Experience with scripting languages (PowerShell, Python, etc.) for automation tasks.
- Knowledge of CI/CD pipelines and infrastructure as code (IaC) practices.
- ITIL Knowledge:
- Familiarity with ITIL practices and frameworks, with experience in implementing ITIL best practices.
- Performance Tuning:
- Experience in performance tuning and optimization of applications and services.
Understanding of application performance metrics and monitoring best practices
Thanks and Regards
Murali Sharma
202.828.3494
Murali@Nastechglobal.com