Reports to: LabWare Customer Care Program Manager
Location: Anywhere in North America (8 AM – 5 PM EST Work Schedule)
Description:
The Database Administrator (DBA) provides DBA expertise, support, and guidance to customers, consultants, customer care specialists, LabWare’s development team, and other LabWare internal departments. They have a strong understanding of database administration, design, technology, and best practices. The DBA must be able to communicate technical information, clearly and concisely, to a wide range of users, internal and external to LabWare. This role will have an emphasis on providing DBA guidance to LabWare customers via our customer care program, supporting customer configurations and implementations. The ideal candidate will have previous experience working at a LabWare customer in support of their LabWare implementation, with familiarity of the LabWare database schema, including optimization.
Responsibilities and Expectations:
The DBA will assist customer care specialists in isolating database related concerns, suggesting optimizations in the configuration or tuning of the database hosting the LabWare schema. The DBA will be expected to have certification in one of the three major platforms used by LabWare customers (Oracle, SQL Server, Postgres). The DBA will assist in recommending database best practices for implementations, e.g., sizing, setup, and tuning. The role will also involve working with LabWare developers as they refine existing or develop new functionalities. Lastly, the DBA may also be asked to participate in customer-oriented performance improvement projects and may also provide expertise to other LabWare global regions. General responsibilities include:
• Install, configure, and maintain databases
• Develop best practices to implement and manage security protocols to protect against data breaches and cyber attacks
• Develop best practices to monitor, audit, measure, and optimize data management system performance
• Manage database access and permissions to ensure that information is stored securely and only available to authorized people on LabWare’s development and support systems
• Work with developers to design and implement new features and troubleshoot any issues for users
• Provide database troubleshooting, tuning, and optimization support to LabWare Customer Care staff, in support of customer systems
• Develop and maintain database and systems documentation, metadata, data dictionary, and technical specifications
Technical Skills:
• Advanced Level of experience with, including certification: Oracle, SQL Server, Postgres
• Proficient Level of experience in several of the following: Database management software (Toad, SQL Server Management Studio), common scripting languages (SQL, PL/SQL)
• Proficiency in Microsoft Office products (PowerPoint, Word, Excel, Access)
• Operating System – Windows/UNIX knowledge
• Knowledge and proficiency in at least one programming language, e.g., Java, C#, Python, etc.
• Knowledge and proficiency in database backup and/or recovery tools
Additional Requirements and Soft Skills:
• B.S. degree required. Preference is in Science, Engineering, Computer Sciences, or other scientific discipline
• 5+ years of DBA work experience
• 2+ years of DBA support of LabWare products preferred
• Superior customer care and communication skills, and an awareness of the varying levels of clients’ technical competency
• Previous working experience supporting application(s) for internal and/or external customers
• Strong analytical and problem-solving skills
• Ability to prioritize workload and requests
• Attention to detail
• Excellent organizational and time management skills
• Must be self-motivated
• Interpersonal and communication skills (verbal and written)
• Positive attitude, ability to motivate customers and establish credibility
• Occasional travel may be required for LabWare meetings, customer meetings, conferences etc.
• Previous attendance at a LabWare CEC is preferred but not mandatory
Good Corporate Citizenship:
• Professionally represent LabWare
• Achieve and retain LabWare Consultant Certification
• Maintain training record
• Dedicated LabWare employee
• Timely submission of Time/Expense/Status Reports
• Recognize potential sales opportunities to LGS senior staff and Sales
• Work with LabWare Customer Care Management in customer management