About The Team
Sparrow is a consumer lending startup born with a mission to empower the underserved and overlooked. We have designed a revolutionary credit card, meticulously crafted to help guide our customers on a journey to financial freedom.
The Product team are the in-house advocates for Sparrow’s customers. They influence the prioritization of initiatives, and lobby for resources, in order to deliver the new features and enhancements that are most desired by users. They are the final authority on whether new product and technology releases are ready to be put into the hands of customers, ensure each process and system is operating flawlessly, and ultimately keep all aspects of the machine running, day in and day out.
About The Role
This position is responsible for executing critical business processes to ensure desired results are achieved. This person will perform various operational processes, with an objective of maintaining regulatory compliance, adhering to service level agreements, and identifying opportunities for efficiency improvements. This role will work cross-functionally to contribute to operational success and will generally help out others as needed to ensure high priority business objectives are met.
This person will report to the Director of Product.
In This Role, You Will:
- Perform critical business operations processes with an emphasis on identifying opportunities for improvement
- Handle the processing of various specialty account servicing requests, such as bankruptcy filings, debt verification requests, disputes, benefits requests, and payment exception processing, in accordance with documented procedures
- Ensure service-level objectives are achieved on all regulatory-related operational business processes
- Document operational procedures and audit results to ensure desired outcomes are achieved
- Support multiple lines of business with issue resolution and production support
- Identify and implement process and efficiency improvements that will make business operations more efficient and successful
- Maintain a positive, goal-oriented, and engaging culture
- As a member of a dynamic, fast-growing start-up, you’ll have the opportunity to contribute on a wide variety of other duties as needed
Qualifications:
- Bachelor’s degree
- Minimum of 2 years of professional experience in an environment where research, accuracy, and effective communication are top priorities
- Experience working in financial industry preferred
- Strong organizational and critical thinking skills
- Proficiency with Microsoft Office programs required; experience with productivity tools such as Zendesk and/or JIRA preferred
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
Compensation, Benefits And Perks
- Medical, dental and vision coverage, with a 100% company-paid employee-only option
- Unlimited time off and 13 company holidays per year
- $50 per month Wellness Stipend - to use in any way that helps you thrive!
- Paid parental leave
- 401(k) Plan with 4% matching
- Stock options
More About Sparrow
At Sparrow, we believe that we can grant credit to the underserved and overlooked better than any company that exists today. We believe that we can have a significant impact on society by reducing the financial burden of having less than perfect credit. And we believe in fostering a workplace culture that embodies purpose, community, freedom, and transparency. At Sparrow, we know we are only as great as the people we hire, and without them we will never achieve our collective aspirations. Come join us!