FULLY REMOTE ROLE
Must be Located in the Eastern Standard Time zone (Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Connecticut, Delaware, Georgia, North Carolina, Vermont, Virginia, West Virginia, Ohio, Pennsylvania, Rhode Island, South Carolina, Michigan, Tennessee, Florida, Indiana and Kentucky.)
Insurance Customer Service Agent
Independent Insurance Center is seeking a highly motivated and experienced candidate for the position of Commercial Lines Customer Service Representative (CSR). This person will provide customer support to existing clients for a commercial lines book of business. Because relationships are everything in this industry, we emphasize developing a good rapport with our clients to provide outstanding customer service.
Responsibilities:
Quoting and Consultation:
- Quote insurance policies with multiple companies to find the best coverage options for clients.
- Consult with clients to understand their insurance needs and provide personalized coverage recommendations.
- Educate clients about insurance products and answer any questions or concerns they may have.
Policy Processing:
- Process insurance policies and policy changes accurately and efficiently.
- Maintain detailed records of client interactions and policy transactions.
- Follow up with clients to ensure satisfaction and address any issues or concerns.
Administrative Tasks:
- Maintain follow-up and suspense files on outstanding orders and correspondence.
- Assist with administrative tasks such as filing, data entry, and document preparation.
- Keep up-to-date with industry trends and changes in insurance regulations.
Requirements:
- Active Virginia Property and Casualty (P&C) license is a must.
- Minimum of 2 years of experience in the insurance industry.
- Experience with AMS360 or similar insurance management software is preferred.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to work independently and as part of a team.
- Commitment to providing exceptional customer service.
Benefits:
- Competitive Salary
- Health and Dental Insurance
- Group Life Insurance
- Long-Term Disability Insurance
- Paid Holidays, Vacation, and Sick Leave
- Remote
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- What is your salary expectation?
- Do you have a P&C License?
Experience:
- Commercial lines: 2 years (Required)
Work Location: Remote