Job Title – Business Analyst
Base Location – Lansing, Michigan(Hybrid)
Duration – 12+ months
Job Description
Justification: Provide presentations, reports, statistics, metrics, and analysis of services provided by Network Services
Short Description:
Receive, process, present data, and information from our weekly Helix datasets which are provided
from another I&O division.
Complete Description:
- Extrapolate datasets from Service Desk Support Team and prepare using appropriate algorithm tools
- Ability to obtain and report data analysis of datasets
- Facilitate meetings to discuss data analysis of workloads and projects
- Excellent interpersonal skills
Skills, Experience and Education:
Bachelors Degree, Required
Organization and Prioritization skills are Mandatory
Understanding CRISP-DM process model
Ability to follow the steps for a data mining project
- Business Understanding
- Data understanding
- Data preparation
- Modeling
- Evaluation
- Deployment
Communication and Interpersonal skills are Mandatory
Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment
are Required
- Minimum 1-3 years experience with PBI, R, IBM SPSS, and/or Tableau
- Minimum 3-5 years experience with Microsoft Project and Excel is Required
- Minimum 2-3 years experience with DevOPs is Preferred
- Minimum 3-5 years experience with Remedy/Helix is Required
- Minimum 3-5 years working within a Telecommunications environment is Preferred
- Minimum 3-5 years experience in a large Enterprise setting is Required
- Minimum 3-5 years work experience with multiple network platforms is Preferred
- Minimum 3-5 years working with multiple network lines of service is Required
- Minimum 5+ years dealing with customers is Required