Website Project Coordinators (REMOTE)
Our client is a fast growing online marketing company seeking to hire Multiple Project Coordinators.
Project Coordinators will be responsible for guiding new clients through the process of developing websites from start to finish. Project Coordinators will provide consultative advice for improving their client's web presence, conversion rate, and SEO. This position requires basic knowledge of HTML and CSS.
This position will be tasked with managing client relationships, projects and communicating professionally with clients to develop their new website. You will be responsible for completing your assigned website and ensuring all tasks/requirements are done before going live with the site. We are looking for individuals with strong customer service experience.
This is a REMOTE position and looking to hire immediately.
Responsibilities:
- Balance work tasks and due dates to ensure on-time completion of website builds or upgrades.
- Effectively communicate to all project stakeholders.
- Ensure that quality of the work meets the company’s high standards.
- Provide superior written and verbal customer service.
- Properly identify issues in need of escalation and follow proper escalation procedures.
- Employ creativity to solve customer problems.
- Adapt to process changes while maintaining a positive attitude.
- Coordinate communications with clients
Qualifications:
- Basic Knowledge of HTML and CSS preferred
- Knowledge of SEO, SEM, JIRA, CRM, and Salesforce, preferred but not required
- 1+ years of customer support or account management experience
- Bachelor's Degree or equivalent experience
- Detail-oriented
- Experience working in a fast-paced environment
- Dependable, follows instructions and takes initiative to solve problems
- Ability to communicate professionally with customers/business partners over the phone and through email
- Ability to manage projects from start to finish and demonstrate ahead of due dates
- Ability to de-escalate customer concerns and provide the best resolution for both the customer and the company
- Working knowledge in Excel, Microsoft Word and Outlook