Job Title: Senior Data Engineer
Location: Nationwide (Hybrid for those within 50 miles of San Ramon, CA or San Francisco, CA offices)
Role Overview: Our analytics team is seeking a Senior Data Engineer to enhance Five9's business performance and elevate our BI capabilities. You will lead and innovate anomaly detection solutions from real-time, high-volume events, driving customer experience improvements. This role involves designing systems for actionable recommendations and inspiring long-term solutions.
Key Responsibilities:
- Enhance observability into the Five9 platform.
- Lead anomaly detection and root cause analysis based on time-series high-throughput events.
- Translate business requirements into actionable data insights.
- Own and report data stories to drive impact.
- Collaborate with developers to make data extensible and automate data-driven workloads.
- Integrate real-time anomaly detection into ETL pipelines.
- Scope and prioritize requirements.
- Maintain security and data access models.
Requirements:
- 4+ years of experience building applications and services on AWS or GCP.
- 2+ years of experience developing big data streaming applications (Dataflow is a plus).
- Knowledge of statistical modeling, anomaly detection, and root cause analysis.
- Understanding of ETL pipelines and data warehousing.
- Solid business intuition and attention to detail with high accuracy standards.
- Strong skills in software design, complexity analysis, development, and debugging in Java and/or Python.
- Excellent written and oral communication skills.
- Positive, self-motivated, and enthusiastic with a strong sense of ownership.
Compensation and Benefits:
- US base salary range: $105,500—$197,400 USD.
- Total compensation package includes an annual performance bonus, stock, and other incentives.
- Health, dental, and vision coverage starting on the first day of employment, with Five9 covering 100% of the employee portion and a high portion of dependent costs.
- Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to a mental health support platform.
- Generous employee stock purchase plan.
- Paid Time Off, company-paid holidays, paid volunteer hours, and 12 weeks paid parental leave.