SUMMARY
The IT Technician will be responsible for the day-to-day administration of Her Justice’s computer systems and networks to ensure a smooth and efficient operation. This role involves working with various software environments, operating systems and computer hardware platforms.
RESPONSIBILITIES
- Deploy and maintain Windows 10 and 11 based devices for internal clients in an Azure/Entra environment.
- Develop a strong understanding of team needs and working processes.
- Serve as first point of contact for client technical issues, coordinating and resolving Tier 1 and 2 incidents.
- Work with IT Manager to resolve Tier 3 issues, advancing knowledge and capabilities.
- Independently develop and complete documentation for recurring issues, common processes, and team processes; maintain up-to-date documentation.
- Support IT Manager and HR with user onboarding, offboarding, and trainings.
- Provide support and perform projects as assigned by IT and Operations Management.
SKILLSET AND QUALITIES
- Experience supporting and deploying Windows 10 and 11.
- Proficiency using and supporting Microsoft Office 365.
- Strong experience providing technical support for internal users for efficient resolution.
- Effective verbal and written communication skills with an ability to convey technical concepts to staff with limited technical knowledge.
- An eye for detail and natural curiosity to improve client experience.
- Motivated self-starter, goal-oriented, and strong problem-solving abilities.
- Ability to lift up to 30 lbs.
QUALIFICATIONS
- Bachelor’s degree or equivalent 4-6 years of relevant work experience required.
- 2-4 years of relevant work experience required.
WORK ENVIRONMENT
Our physical office is open. Staff are given an option to work from home, from the office, or a combination of both, depending on their needs and job requirements. Finance & Operations department staff are asked to come into the office a minimum of two days a week, subject to change. All Her Justice staff are provided with a business laptop computer. This position is based in our New York City office and the hire must be able to commute to said location.
SALARY: The salary for this position is in the range of $57,515 to $66,143, depending on experience. Her Justice also offers excellent benefits, including 26 days of PTO, a 401k plan, commuter benefits, half-day summer Fridays, and employer-sponsored medical, dental, and vision benefits