Job Title: Customer Advocacy and Community Manager
Location: Remote (Applicants from California are preferred)
Job Type: Part Time (25 hours per week); Contract
Pay: Up to $40/hr
The Corporate Marketing team seeks a part-time Customer Advocacy and Community contractor to develop content, moderate the community, and support their Customer Advocacy Champions program. The goal is to increase customer engagement, loyalty adoption, and advocacy. Collaborating with Product Marketing, Customer Success, Sales, Comms, and Creative teams, you'll amplify the voice of the customer and support integrated marketing experiences across their ecosystem.
Essential Duties and Responsibilities:
• Undertake community and marketing initiatives to achieve business goals, including day-to-day community moderation, content development, and advocate recruitment
• Collaborate with design and writing teams to produce high-quality content, such as webinars and case studies
• Execute robust content calendars and production schedules for recurring initiatives and product launches, ensuring regular updates
• Collaborate across teams to ensure consistent and accurate content messaging
• Understand the company’s SMB audience and finance leader personas, segments, and verticals
• Stay updated on Community tool, best practices, and competitive activity for effective utilization of technology and trends
• Support building a healthy customer advocacy pipeline, recruitment, engagement, and request fulfillment process
• Capture pre-interview notes on each customer, their business, and how the company has helped them succeed
Minimum Qualifications and Experience:
• Bachelor's degree in Marketing or related field preferred
• Proficiency in Google Workspace and Asana