Job Title: IT Infrastructure | Systems Administrator
Job Description: As a systems administrator, you will act as a point of contact regarding technical issues within the enterprise environment. Issues will be managed within the corporate ITSM. You will be responsible for end user incidents as well as project component tasks. This is an excellent opportunity for someone who wants to flex many skills at once and learn new things quickly. We work in a fast-paced environment that is constantly evolving and improving.
Job Responsibilities
- Acts as a support point regarding technical issues within an enterprise environment.
- Provide desktop and end user support to Skopos teammates. Providing onsite and remote support for our organization and senior level executives on a daily basis
- Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems.
- Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.
- Independently resolve complex, break/fix issues following any issue until its resolution.
- Serve as a point of escalation for incidents and requests.
- Document incidents, issues, and resolutions in ITSM.
- Document onboarding procedures for initial welcome training.
- Stages and images computers (unboxing, setting up in staging area, imaging machines using client process).
- Maintains and updates equipment records in inventory and stock as required by the customer.
- Performs hard drive data wipes of refreshed equipment.
- Maintains an organized staging center.
- Ensure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
- Apply automation efficiencies through scripting common tasks.
- Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices.
- Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
- Interface with server infrastructure in traditional datacenters.
- Exposure to Azure infrastructure and administration.
- Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.
- Work with teams implementing infrastructure projects.
- Supports internal policies and procedures
- Strong understanding of security best practices, worst practices, concepts and real-world applications.
- Excellent communication skills with the ability to adjust communications based on the audience.
Job Qualifications
- At least 5 years installing and configuring computer peripherals such as external monitors, cameras, printers, scanner, etc.
- At least 5 years installing and configuring end-user applications and ensuring they are patched and running optimally for the user.
- Experience with remote imaging/management tools. Building and testing task sequences.
- Experience working with Microsoft Workstation Operating Systems, Apple OS based systems, and the Microsoft Office O365 Suite of applications.
- Powershell, Batch, VBA or other scripting exposure.
- Experience working with Microsoft Server Operating Systems, 2016, 1803, 2019.
- Familiarity with network administration practices i.e. IP Addressing, IP Subnets, VLANs, VPNs, client monitoring
- Experience working with Microsoft Active Directory Security Groups, Azure Security Groups and Accounts, Microsoft Exchange and Active Directory Group Policies.
- Exposure to Linux Operating Systems
- Microsoft Azure Certifications are a plus.
- Microsoft 365 Certifications are preferred.
Job Requirements
- ITIL Certification or working knowledge of ITIL Best Practices.
- Education: Bachelors preferred or 5 years work experience
- Knowledge of Asset Management processes.
- Technical Certifications: Good to possess relevant certifications such as A+, Security+, Network+, etc. or work experience.
- Microsoft Azure Certifications or 2 years experience.
- Intune Certifications or 2 years experience.
- End User Support: At least 4 years of experience providing technical assistance and resolving technical issues for end users.