We are collaborating with a BPO renowned for its high employee satisfaction ratings to recruit experienced Dutch-speaking Customer Care Specialists for remote positions in Greece. The selected candidates will provide support to customers of an e-commerce brand.
Position: Customer Care Specialist (Dutch-speaking)
Location: Remote in Greece
Employment Type: Full-time
Duties
- Provide technical-based customer assistance via voice, chat, and email
- Deliver exceptional customer experience
- Document interactions in a CRM system
- Participate in team initiatives, provide feedback, and support colleagues
Requirements
- Fluent in Dutch/Flemish (C1) and English (B2)
- Residing in Greece and able to work legally in Greece
- Experience in Customer Support or technical support, especially with help desk or IT functions
- Ability to pass a background check
- Independent and effective remote team player
- Strong problem-solving and critical thinking skills
- Adaptable and flexible with process and information changes
- Proficient with external systems and PC-based internet/software applications (e.g., Microsoft Office)
Offer
- Competitive remuneration package
- Indefinite contract
- Private health and life insurance
- €85 monthly meal vouchers
- €65 monthly Work From Home allowance
- 14 salaries a year
- 8-hour shifts on a weekly rotation, covering Monday to Sunday from 9 AM to 11 PM
- Fully remote work from Greece
- Positive and friendly team environment
- Good work environment with excellent employee reviews
- Guidance and tools to reach full potential
Skills: communication,customer,it functions,on-call support,bpo,cancellations,car rental,flexibility,basic,english language proficiency,b2,web chat,crm,pc-based internet/software applications,chat,customer service,customer support,microsoft office,problem-solving,email,critical thinking,communication skills,technical support,proficiency with microsoft office,dutch,hospitality experience,adaptability,customer care,remote team collaboration,help desk support,crm system,commerce,dutch/flemish language proficiency