We are collaborating with a highly-rated BPO to recruit experienced German-speaking Customer Support Professionals for remote positions in Serbia. The selected candidates will provide support to customers of an e-commerce brand.
Location: Remote/work from home in Serbia
Employment Type: Full-time
Responsibilities
- Deliver technical customer support via voice, chat, and email promptly
- Ensure an exceptional customer experience
- Document all interactions in a dedicated CRM system
- Act as a key contributor within the internal team and wider department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
Requirements
- Proficient verbal and written communication skills in German (C1 level) and English (B2)
- Prior experience in Customer Support and technical support, particularly with a help desk or other IT functions
- Ability to undergo a background check
- Strong independent work and remote team collaboration skills
- Proficiency in problem-solving, critical thinking, and adaptability
- Strong working knowledge of external systems and PC-based Internet and software applications (e.g., internet, Microsoft Office)
Offer
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Private health and life insurance
- Fully remote work from Serbia
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential
Skills: written communication,microsoft office,problem-solving,dutch communication skills,crm,internet,interpersonal skills,technical support,adaptability,bpo,problem solving,chat,customer,atmosphere,help desk,verbal communication,technical support skills,microsoft word,english,customer support,critical thinking,on-call support,verbal and written communication,background check,english communication skills,communication,remote team collaboration,help desk support,customer service,skills,communication skills,english language proficiency,it functions,german