Overview:
We are seeking a highly skilled and experienced User Experience (UX) Consultant to enhance various aspects of our user experience across both physical and digital environments. The ideal candidate will have a strong background in UX research, design, and analysis, with a keen ability to identify areas for improvement and provide actionable recommendations. Experience in the transit industry is highly desirable.
Key Responsibilities:
- Conduct UX Research:
- Perform user interviews, card sorting, usability testing, and other research methods to identify user needs and pain points.
- Collect and analyze qualitative and quantitative data to inform UX design decisions.
- Analyze User Feedback and Data:
- Evaluate user feedback, behavioral data, and industry best practices to identify trends and patterns.
- Synthesize research findings into actionable insights to drive user-centered design.
- Develop User Stories and Requirements:
- Create detailed user stories and define user experience requirements for various products.
- Collaborate with cross-functional teams to ensure user needs are effectively translated into design solutions.
- Provide Recommendations:
- Offer strategic recommendations for improvements and modifications to the user experience based on thorough research and analysis.
- Present findings and suggestions to stakeholders to inform decision-making and enhance overall user satisfaction.
Qualifications:
- Proven experience in UX research, design, and analysis.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
- Proficiency in various UX research methodologies and tools.
- Excellent communication skills, both written and verbal, with the ability to present findings clearly to stakeholders.
- Ability to work collaboratively in a cross-functional team environment.
- Familiarity with industry best practices and emerging trends in UX design.
- Experience in the transit industry is highly desirable.
Education:
- Bachelor’s degree in Computer Science, User Experience Design, Human-Computer Interaction, or a related field. A Master’s degree is preferred.