50% onsite required
USC and GC candidates.
What shift will this person be working? 8:00 pm – 6:00 am Wednesday –Saturday, 6:00 am – 4:00 pm Sunday – Wednesday, 10 am - 8 pm Sunday – Wednesday (initially it will be training Monday-Friday during the day)
- The BNSF Telecom Operations Center (TOC) is seeking a Network Controller/Engineer who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment.
50% onsite and will be long term. (Subjective to change at any time)
- The Tier1 team is responsible for supporting the BNSF IP network and telecommunications infrastructure nationwide. Expected to be a long term assignment and will extend.
Responsibilities Include:
- Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
- Provide tier I and/or tier II network support and escalate as needed
- Assist with managing incidents of all severity
- Severity 2 incidents include an MTTR goal of two hours
- Assist and/or lead outage bridges as needed
- Take inbound support calls from internal campus and field customers as needed
- Create incidents and tasks via ServiceNow; will also work with problem and change requests
- Record detailed and accurate customer and problem information in incidents
Requirements:
- Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed
- Remedy Incident Management
- Network Engineer job related experience
- Must be proficient typing
- Excellent written and verbal communications skills
- Independent problem solver and strong team player capable of making solid fact-based decisions under pressure
- Strong troubleshooting skill; solid understanding of network fundamentals and concepts
Preferred Experience:
- Cisco CCNA and/or on the job experience managing and supporting Cisco technology
- SDWAN/Big Switch/Silver Peak
- Telecommunications, RF, Microwave, Wi-Fi
- Railroad
- Fast paced environment
- Service Desk
Put at top of resumes:
Bill Rate to BNSF:
Work status: USC, GC or Visa
Candidate's location: City & State
Candidate can work onsite 50%?
Recruiter notes: