Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a Spanish Speaking Customer Service professional to join our team. We have partnered with Miele, a renowned company specializing in high-quality household appliances, and we are pleased to provide a fully paid relocation package for this position.
As a Spanish Speaking Customer Service representative for Miele, you will be responsible for assisting Spanish-speaking customers with their inquiries, providing product knowledge and recommendations, and resolving any issues they may encounter with their Miele appliances. Your role will be crucial in ensuring customer satisfaction and upholding the reputation of the Miele brand.
Responsibilities
- Serve as the main point of contact for Spanish-speaking customers
- Assist customers with inquiries, orders, and technical support
- Provide product information and recommendations
- Troubleshoot and resolve customer issues with Miele appliances
- Document customer interactions and resolutions
- Collaborate with internal teams to escalate and resolve complex issues
- Maintain knowledge of Miele appliances, features, and functionality
- Ensure customer satisfaction by delivering exceptional service
Requirements
- Fluent in Spanish and English
- Prior experience in customer service or related roles is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Passion for delivering exceptional customer service
- Ability to handle customer complaints and resolve issues effectively
- Knowledge of household appliances, particularly Miele products, is a plus
- Proficient in using computer systems and customer service software
- Ability to work independently and as part of a team
- Flexibility to work in rotating shifts, including weekends and holidays
- Willingness to relocate and eligibility for work permits in the destination country
Benefits
- Private Health Insurance
- Training & Development
- Fully paid relocation package ( flight, transfer anf hotel )
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Fully paid training
- Performance Bonus