Are you passionate about providing exceptional customer service? Global Genesis LLC is seeking talented individuals to join our team as agents to service our clients. As a part of our team, you will have the opportunity to work with diverse clients from around the world and provide them with top-notch service and support. If you have excellent communication skills, attention to detail, and a positive attitude, we want to hear from you! Join us and be a part of a dynamic and growing company where your skills and expertise are valued. Apply today and take the first step towards a rewarding career with Global Genesis LLC.
Responsibilities:
- Respond to client inquiries via phone, email, and live chat in a timely and professional manner
- Troubleshoot technical issues and provide product support to clients
- Collaborate with other team members to ensure client satisfaction
- Provide feedback to management on client trends and issues
- Answer incoming calls from customers in a professional and courteous manner
- Make outbound calls to follow up on customer inquiries or resolve customer issues
- Provide accurate information and assistance to customers regarding products, services, and company policies
- Process orders, returns, and exchanges
- Document all customer interactions and maintain accurate records of customer information in the database
- Escalate any unresolved issues to the appropriate department for further investigation and resolution
- Meet or exceed performance metrics such as call quality, average handle time, and customer satisfaction ratings
- Stay up to date on product knowledge and company updates to provide the best possible service to customers
- Document and track client interactions in our CRM system
Qualifications:
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Ability to work independently and as part of a team
- Experience in a technical support role is a plus but not required
- Strong problem-solving and multitasking abilities
- Proficient in computer skills and ability to navigate multiple systems simultaneously
- Comfortable working in a fast-paced and dynamic environment
- Ability to work from home with a reliable internet connection and a quiet workspace free from distractions
- Must have your own laptop or desktop
- 1099 Independent Contractor
- Must be 18 or older
- Willing to train
Hours/Compensation:
- This is a full-time position with flexible hours of your choice with potential bonus
- Compensation will be based on hours worked
- A minimum work of 15hr per week is required
Visit our website for more info: https://www.globalgenesisllc.net/