Position: Accounts Receivables Specialist
Pay Range: $33.00-$37.00/Hour
Company Overview: Manpower is committed to matching exceptional talent with top employers. We value dedication, innovation, and a positive attitude in our employees.
Why Join Us? At Manpower, you will be part of a dynamic team that supports career development and an inclusive workplace. We offer competitive benefits and opportunities for professional growth.
Requirements:
- 3+ years of professional experience in accounts receivables/collections in a B2B environment.
- Comprehensive knowledge and proven success in the collections process.
- Advanced MS Excel expertise to include Vlookups, pivot tables, sumifs, etc.
- Excellent written and verbal communication skills.
- Strategic professional with advanced problem-solving and analytical capabilities.
- Must be able to manage multiple tasks and projects simultaneously.
- Some travel may be required for meetings with field and customer facilities.
Primary Responsibilities:
Account Receivables Management: Reduce Days Sales Outstanding (DSO), delinquency, and bad debt within your assigned portfolio by:
Proactively contacting customers to secure payment of overdue balances, enforcing payment terms, and negotiating feasible payment plans.
Documenting all actions in the A/R database and Tempworks, and monitoring progress with system reports.
Resolving issues impeding payments by collaborating with payroll and other departments to ensure accurate invoicing and application of payments.
Managing write-offs and initiating litigation as necessary, adhering to strict timelines and procedures.
Analyzing customer account history and engagement to assess and predict payment behaviors.
Communication and Coordination: Serve as the primary contact for field, home office, and customer personnel regarding collections:
Prioritize resolving any invoicing or customer discrepancies to facilitate smooth payment processes. If resolution is not feasible, coordinate the timely and accurate processing of write-offs.
Address inquiries about payment postings or allocation across profit centers.
Reporting and Analysis:
Generate and contribute to departmental status reports.
Identify opportunities for operational, systemic, and procedural enhancements, collaborating with IT and finance to implement solutions.
Customer Service Excellence:
Identify and address unmet customer needs proactively.
Engage in special audits, projects, and other company initiatives as needed.
Candidate Profile:
Technical Proficiency: Strong understanding of ERP systems, databases (including MS Access and SQL), and Microsoft Excel.
Collections Expertise: Demonstrated ability to manage and strategize customer collection activities, with in-depth knowledge of cash application procedures.
Analytical Skills: Capable of interpreting complex reports and data to make informed decisions and develop effective strategies.
Communication Skills: Exceptional verbal and written communication abilities; proficient in explaining complex processes in a clear, understandable manner.
Interpersonal Skills: Excellent negotiating skills and the ability to build and maintain professional relationships.