We are working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Hungary. The successful candidates would support customers of a travel company.
Position: Customer Care Specialist with German
Location: Remote/work from home in Hungary
Employment type: Full-time
Duties And Responsibilities
- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
- Navigate internal and external documentation and resources to provide world-class service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
- Strive for high-standard customer satisfaction and experience and ensure that ll calls are handled professionally based on the quality guidelines set by the client
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
Requirements
- Ability to effectively and correctly communicate verbally and in written format in German (C1 level and higher) & English (minimum B2/C1 level)
- Residing in Hungary and being able to take on a job legally without the company's support
- Experience in Customer Support
- Passionate gamer or experience in Customer support roles related to gaming
- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
- Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
- Strong abilities to work independently and as a remote team player
- Problem-solving and critical thinking skills
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).
Offer
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Shifts: Monday to Sunday, 24/7 shift rotation. 40 hours a week
- Fully remote work from Hungary
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
Skills: german,customer care,customer support,customer satisfaction,customer service,microsoft office,gaming,zendesk,slack,problem solving