Title: Content Specialist II
Location: Remote
Duration: ~ 12 months
Duties
As a Content Specialist on the Dropbox CX Scaled Content Creation team, you'll write knowledge base articles for our help center and internal support knowledge base. You'll work closely with SMEs from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production level position where you'll work on multiple project simultaneously developing content for customers, as well as internal support agents.
Responsibilities
Interview subject matter experts and conduct discovery research to discern content organization
Write, edit, and optimize external and internal help center content
Update internal knowledge base articles, including troubleshooting articles, handling guides, one-pagers and how-to articles
Maintain and update a collection of support macros for support agents that demonstrate the Dropbox Support voice and tone
Collaborate with cross-functional stakeholders to support product launch activity
Preference for lower tier cost markets
Skills
1-3 years' experience documenting software products for CXBachelo
Proven working experience in technical writing and/or software documentation, with portfolio
Ability to work autonomously, with excellent time management and organizational skills
Ability to deliver high quality content, paying extreme attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support
Excellent writing, editing, and proofreading skills in English
Experience developing written content, adhering to style and brand guides
#TB_EN