Clinical Family Nurse Practitioner (Remote)
Location: 100% Remote (CST or EST)
Candidates must be licensed in at least FIVE of the following states: CT, GA, NC, NJ, NY, PA, SC, VA, WI, WV.
Duties And Responsibilities - Patient-Centered Quality and Safety:
- Evaluate primary care, acute, chronically ill, and transitional care patients, providing healthcare education and counseling, and disposition planning for patients aged 18 months and above.
- Provide patient counseling, including pregnancy prevention, STI prevention/safer sex practices, contraceptive care counseling, and medication management.
- Educate patients on health maintenance and respond to patient care inquiries.
- Document all patient care within an EHR according to MinuteClinic policies and procedures.
- Provide care and coordination of patients with internal and external colleagues, ensuring the highest standard of care.
- Work effectively within a patient care team, including fellow providers, collaborative physicians, para-professionals, pharmacists, and other members of the behavioral health care team.
- Customer Service Excellence:
- Deliver excellent customer service.
- Seek to increase patient engagement and satisfaction through integration of feedback.
- Create a warm and welcoming environment.
- Tailor communication style to effectively influence quality outcomes and patient needs.
- Collaborate with pharmacy and front store colleagues to provide a complete patient experience.
- Maintain patient confidentiality in accordance with PHI and HIPAA standards.
- Healthcare Environment Management:
- Resolve conflict using appropriate management techniques.
- Cultivate and maintain positive relationships among practice employees, CVS Health colleagues, and external partners.
- Reprioritize throughout the day to fulfill patient and business needs.
- Support the overall patient experience by managing clinical and non-clinical duties as well as patient expectations.
- Quickly adopt new service offerings and patient care models.
- Adhere to the core values of CVS Health MinuteClinic in all communications and interactions.
- Assist with hiring, development, and evaluation of practice employees.
- Complete necessary tasks for clinic operations, including inventory management, lab result follow-up, incoming phone calls, supply ordering, and maintaining clinic cleanliness.
- Business Acumen:
- Manage business needs including budget, payroll, inventory, billing insurance, and payment collection.
- Implement the clinic-level business plan to meet identified business goals.
- Ensure complete and accurate payment for services through comprehensive documentation, verification of payment methods, and collection of payment.
- Complete revenue cycle management tasks, including collecting payment at the time of service and preparing nightly deposits.
- Autonomy:
- Work independently, prioritize and solve problems, take initiative, and advocate for patients and the practice.
- Actively participate in professional development through professional groups, committees, and additional external experiences.
- Maintain self-awareness and professionalism of individual actions and their impact on the clinic, practice, and healthcare industry.
- Take responsibility for continuing education required to maintain employment at Minute Clinic.
Experience
- Minimum of two years of medically-relevant experience or equivalent.
- Effective verbal, written, and electronic communication skills.
- Outstanding organizational skills and ability to multi-task.
- Initiative, problem-solving ability, adaptability, and flexibility.
- Ability to work without direct supervision and practice autonomously.
- Proficient with information management and technology.
- Capacity to collaborate with professional colleagues to provide quality care.
- Proficiency in additional languages (e.g., Spanish) may be required depending on the market.
Education
- Completion of a Master’s Degree level Family Nurse Practitioner and Psych-Mental Health program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse roles required.
- Candidates must be licensed in at least FIVE of the following states: CT, GA, NC, NJ, NY, PA, SC, VA, WI, WV.