Job Title: Service Account Representative
Duration: 12 Months Contract
Location: Chino, CA, 91710 (Onsite)
Position Summary
Plan, direct, or coordinated the actual distribution or movement of service to the customer while developing long-term customer relationships and maximizing account penetration and customer retention by building owner accounts.
Job Description
- Communicate with store managers, maintenance personnel, and other customer personnel as needed.
- Applies customer-specific Rules of Engagement (ROEs) in order to process work orders, prepare quotes, and update online systems based off specific parameters supplied by Service Managers and relationship holders.
- Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
- Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
- Maintain customer records using Hussmann and customer-based automated systems.
- Prepare service repair quotes per customer-specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
- Provide ETAs, fulfillment updates, and problem resolution to team and customers as needed. 8.
Additional Responsibilities As Assigned
- Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment with high attention to detail.
- Strong communication skills, verbal and written, required.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational and time management skills.
- Flexibility to work outside normal working hours, as required.
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
- High level of professionalism and diplomacy.
- Handles confidential matters and issues with the highest level of discretion and decorum.
- Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment. Work effectively in a diverse team environment.
- Strong attention to detail, and ability to manage multiple, competing deadlines.
- Proven sales and customer service skills.
- Strong Project Management Skills Required
- Working knowledge of Refrigeration systems, service agreements
- Customer Service Experience (High Profile customer)
- Ability to work both individually and as a team with minimum supervision.
Who We Are
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you!!