Software Guidance & Assistance, Inc., (SGA), is searching for a
Data Entry Specialist for a
CONTRACT assignment with one of our premier
Insurance Services clients for a
Remote position.
Responsibilities:
The Documentation Specialist will be responsible for entering claims documents into our electronic system and procuring veterinary records while interpreting, coding, and understanding medical terminology in relation to diagnoses and procedures. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 5+ years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
- Handles veterinary records and document retrieval through phone, fax and email.
- Review claims to ensure relevant and required documentation is received.
- Follows adjudication policies and procedures to allow quick processing for Claims Adjusters
- Provides prompt customer service to members, providers, and other internal company entities regarding claims.
- Documents phone calls in system and follows up on issues if needed.
- Handles all calls promptly and effectively per company standards while at the same time focusing on building rapport.
- Prepares reports as required by management.
- Additional activities as directed by management.
- Requests and communicates with veterinarian offices on clarification of diagnosis to ensure understanding of services rendered.
- Meets or exceeds goals and productivity levels set by management.
- Will perform all other duties as assigned.
Required Skills:
- High school diploma or equivalency
- Ability to operate in a fast-pace, multi-tasking environment with deadlines.
- Strong written, verbal, interpersonal, and phone communication skills
- Articulate, professional, and possesses a strong quality customer service mindset with attention to detail.
- Strong computer background using MS Word, Outlook, Excel, and Internet
- Ability to learn quickly (to include our proprietary CRM system for managing customers and claims)
- Excellent tracking, follow-up, and relationship building skills.
- Ability to identify problems and logically research with minimum assistance to locate answer through appropriate reference materials.
- Proven history of adherence to corporate policies, procedures, and guidelines
- Proven Attendance Reliability
- Vet Tech or Medical Vet Assistant (+6 Months or more)
- Understanding of medical terminology
- Property and Casualty Claims adjuster experience
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.