Company Description
Universal Shipping Inc. is a prominent logistics company located in Perris, CA. With over two decades of experience, Universal Shipping Inc. offers premium warehouse, distribution, and logistics solutions. As a privately held entity, we are dedicated to excellence and client satisfaction. Our state-of-the-art warehouse equipment ensures operational efficiency and optimal client fulfillment, setting us apart in the industry.
Role Description
This is a full-time on-site role for a Senior Customer Service Representative. The Senior Customer Service Representative will be responsible for providing exceptional customer service, resolving customer support issues, ensuring customer satisfaction, and enhancing the overall customer experience. The role will require handling inquiries, addressing concerns, and maintaining a high level of professionalism in all customer interactions.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Service skills
- Customer Satisfaction and Customer Experience
- Strong verbal and written communication skills
- Ability to problem solve and handle difficult customer situations
- Attention to detail and excellent organizational skills
- Ability to work well in a team and independently
- Prior experience in the logistics industry is a plus
- High school diploma or equivalent required, bachelor's degree preferred