Work Location: 645 Clyde Avenue, Mountain View, CA, USA
Work Schedule: Hybrid 3 days on site, Mountain View, CA office, 1 day WFH
● Be able to independently synthesize reference materials (such as emails, prds, recordings) to create content. After creating reference documentation be able to create over arching overview materials to explain the context of the collection of reference documentation. Create reference materials including the background and context information
● Experience with
○ Topic based writing for internal and external audiences in the Ads platform domain (see here)
○ Data Management and Business Intelligence tools
○ Creating operational documentation
○ Documenting databases concepts, especially data models, BI principles, views, datasets, reporting and analytics
● Create more than procedural documentation
● Manage own portfolio of work
○ Mange Jira documentation tickets
○ Proactively work with Product Managers and SMEs
○ Unblock anything in the way of delivery dates
○ Solicit feedback on documentation and make the suggested changes and not take feedback personally
Role Requirements:
● Work with product managers, engineers, and other organizational stakeholders to produce and maintain world-class documentation, including: User Guides, API Developer Guides, In-Platform documentation UI elements
● Learn complex concepts, and communicate the information in a way that is engaging and understood by users
● Build and maintain content that goes beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques
● Proactively contribute to improvement of the knowledge bases
● Publish and maintain templates for written documentation
● Manage the end-to-end documentation process including authoring, editing, reviewing, publishing and maintaining content
● Plan, schedule, and track documentation work to meet product release dates and client deliverables
● Gather customer feedback on documentation to improve usability
● Monitor metrics on the usage of documentation
Technical Proficiencies (languages, tools, systems, etc.)
● Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, Markdown
● Experience working with a CMS
● Experience using graphical tools
● Working knowledge of basic office tools, including MS Office Google Docs/Drive, Slack
● Knowledge of Javascript, JSON, XML Typescript and APIs
Qualifications
● 4+ years of technical writing or related experience and be able to share writing samples
● Experience in AdTech