U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls, crafting acceptable solutions to address Customer’s needs. Customer Service Agents handle a variety of responsibilities and are provided with the tools and knowledge to aid in ensuring every customer has a positive journey with U-Haul Company.
Initial Education/Training:
Our paid, comprehensive education program is three to five weeks, including 11 Instructor-led courses. This role is supported by practical concept education from first-rate Instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and Team, and interactive mentorship and call support from Sr. Agents. These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your first concept. Certain courses may be scheduled outside your availability; therefore, flexibility within the initial education period is a must.
Compensation: Earn hourly base pay of $14.00, or $15.00 for Bilingual (Spanish) Agents. Base pay will increase as additional job duties are acquired, and merit increases are given periodically based on performance (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws).
Benefits: At U-Haul, our Full Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, Paid Time Off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued education assists employees with their professional goals.
Knowledgeable Care for Various Customer Needs
Ability to Display Empathy in Adverse Environments
Typing and Language Skills
Work From Home Requirements:
All work duties, including initial education, must be performed at your home address in a private, quiet work area.
The following technical requirements must be met to work from home:
Note: Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, NV, NJ, NM, NY, OR, RI, VT, WA or the District of Columbia.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.