About Incentivio
Incentivio helps restaurants increase revenue and margins by owning the digital guest experience - from branded mobile apps to online ordering, loyalty, delivery, and analytics. Our cloud software platform allows restaurants to launch branded digital guest experiences in weeks, and our restaurant clients hail from all over North America - from Florida to Montreal and British Columbia to San Diego. We’re looking for hard-working, self-motivated individuals to join our growing team and help us make a difference in the restaurant industry!
The role involves:
- Monitor incoming support tickets to see if they can be resolved or if they will need to be escalated to the Engineering team and identified as a platform bug. Resolving these tickets could include but is not limited to: helping configure integrated and non-integrated Marketing Campaigns, issues related to restaurant menus, guiding back-end users on using the platform, or other issues caused by user error.
- Help clients add additional locations as well as other features of our product (e.g. gift cards, catering, artificial intelligence tools, etc)
- Investigate and solve potential configuration issues
- Monitor channels that report on errors clients are experiencing and resolve them on a daily basis
- Investigate potential bugs and work with the Engineering team and/or Product team to resolve them
- Refine existing processes and create new processes that allow us to better ensure our client's success in using the platform
- Proactively reach out to clients about potential or existing issues and offer potential solutions
We are seeking a candidate with experience in Technical Support, and ideally, some background in the Restaurant Industry.
This position is based in the Pacific Time Zone and may require occasional weekend/holiday coverage on an as-needed basis.
