**Overview** We are seeking a highly skilled and enthusiastic Phone Representative to join our dynamic team. As a Phone Representative, you will be responsible for providing exceptional customer service and driving sales through outbound calls. The ideal candidate will possess strong communication skills, be proficient in Spanish and English, and have a passion for sales. If you have a proven track record in phone sales, excellent phone etiquette, and a strong ability to upsell, we want to hear from you. **Duties** - Make outbound calls to customers to promote our products and services. - Engage in conversations with customers to understand their needs and provide personalized solutions. - Utilize sales techniques to effectively communicate product benefits and features. - Meet and exceed sales targets by consistently upselling and cross-selling products. - Manage customer inquiries and resolve issues promptly. - Document all customer interactions using our CRM system. - Analyze sales data to identify areas of improvement and optimize sales strategies. - Collaborate with other team members to achieve sales goals and maintain a positive team environment. **Experience** - Proven experience in phone sales or a related field. - Strong background in customer service, with a focus on phone etiquette. - Proficiency in Spanish and English is essential. - Experience with data entry and analysis is a plus. - Familiarity with CRM systems and the ability to learn new software quickly. - A high school diploma or equivalent is required, and a bachelor's degree is preferred. **Skills** - Excellent communication skills, both verbal and written. - Strong sales skills and a passion for driving sales growth. - Fluency in Spanish and English, with the ability to communicate effectively in both languages. - Experience with outbound calling and cold calling. - Proficiency in data entry and analysis. - Ability to analyze sales data to identify areas of improvement. - Strong phone etiquette and the ability to handle customer complaints and issues.
Job Type: Full-time
Experience level:
Weekly day range:
Work setting:
Experience:
- phone sales: 1 year (Required)
Location:
Work Location: Remote