Who We Are
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description
Job Title : Senior VoIP Engineer ( FreeSWITCH & IVR / Genesys Integration Engineer )
Job Type : W2/C2C/1099
Experience : 5-15 Years
Location : Austin, Texas
We are looking for a Senior VoIP Engineer ( FreeSWITCH & IVR / Genesys Integration Engineer ) who will have a deep understanding of telephony systems, and VoIP protocols, and a proven track record of implementing and managing complex IVR solutions. You will play a critical role in designing, developing, and maintaining our telecommunication infrastructure, ensuring seamless integration with Genesys platforms.
Responsibilities
- 5+ years of experience working with FreeSWITCH and IVR systems.
- Proven experience in integrating telephony systems with Genesys platforms.
- Experience with IVR design and development, including voice scripting and call flow design.
- Certifications in FreeSWITCH or Genesys technologies.
- Experience with cloud-based telephony solutions and SIP trunking providers.
- Knowledge of additional telephony platforms and protocols.
- Deep understanding of VoIP protocols (SIP, RTP) and telephony systems.
- Proficiency in FreeSWITCH, including module development and configuration.
- Familiarity with Genesys contact center solutions and integration best practices.
- Strong programming skills in languages such as C, C++, Lua, or Python.
- Design, implement, and maintain FreeSWITCH-based telephony systems.
- Optimize and troubleshoot FreeSWITCH configurations for performance and reliability.
- Develop custom modules and applications within FreeSWITCH.
- Design and deploy IVR solutions tailored to business requirements.
- Implement call flow logic, menu structures, and user prompts.
- Integrate IVR systems with backend databases and APIs for dynamic content.
- Integrate FreeSWITCH systems with Genesys contact center solutions.
- Configure and manage SIP trunks and other telephony interfaces.
- Ensure interoperability between FreeSWITCH and Genesys components.
- Work closely with cross-functional teams, including developers, network engineers, and business analysts.
- Provide technical support and troubleshooting for telephony and IVR issues.
- Document system configurations, processes, and procedures.
Qualification
- Bachelor's degree or equivalent combination of education and experience