ServiceNow Business Analyst

Donato Technologies, Inc. • Full-time • Remote (United States, US) • 2m ago

Required Skills

Job Description

Shadow Product Owner with the Customer Product Owner, explaining the ServiceNow OOTB capability
Ability to baseline current business process and operating model
identify areas of improvement collectively with solution team and target application
define to be business process by persona and scenario. Build process documents required
Decompose features into user stories w/testable acceptance criteria (including reporting acceptance criteria if applicable)
Understand the overall product vision including customer experience, define the approach within the scrum team and ensure it is communicated to all scrum team members
Engage with UX and development teams to work on backlog grooming, prioritize bug fixes, UX improvements and feature expansion/elimination
Ensures grooming is taking place at the right speed - team maintains 2 sprint groomed backlog
Negotiate prioritization of dependencies with other Product Managers - commit to dependencies opened against the team
Attends demo and accepts stories that meets Definition of Done
Communicates clearly and regularly about the user stories and the connection to the features (customer/business requirements)
Understands the scope of technical debt and collaborates with development/architecture for definition and prioritization of technical debt backlog items
Provides inputs for release management on defect criticality or related issues to facilitate production deployment decisions
Help drive roll out and adoption
Build user manuals and work instructions for Go-live / operations

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