Hi,
Hope you are doing good
Job Description:
Title: MESSAGING SERVICES
Location: (Remote)
Job Duties and Responsibilities: -
- Managing Microsoft 365 & collaboration Infrastructure - Exchange Online, MS Team, OneDrive, SharePoint Online, & other Office 365 services.
- Implementing security features and working with engineering teams for designing, testing, and implementing enhancements.
- Support integration with security & compliance solutions.
- Managing M365 licenses, costs with regular reporting.
- Defining and setting up appropriate Governance of the environment, to ensure data security, compliance, and retention.
- Experience and understanding of Identity Management, Application Integration, and Hybrid deployment features available with Microsoft Azure AD and Microsoft 365.
- Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE
- Knowledge and exposure to advanced functions of Microsoft 365 Security and Compliance like MIP, Microsoft Defender, Mail flow rules management, Managing DNS records, Exchange online protection, SPAM & security control features.
- Handling escalations and managing major incidents effectively and helping with Root Cause Analysis of issues.
- Identifying & implementing continuous improvement & automation opportunities by analysing the environment, tickets and issues reported in the environment.
- Mentor junior resources to be able to handle and resolve incidents
- Maintaining design & configuration documentation and keeping them up to date.
- Ensure exceptional client and customer experience in all interactions
- Provide support on Microsoft 365, including Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention, SharePoint Online, OneDrive, Microsoft Teams, and other services.
- Co-ordinate with other teams appropriately to ensure speedy resolution of issues
- Update the knowledge base and documentation of issues and solutions
- Manage and Support Office 365 Mailboxes and Access