Job Title: Support Engineer
Job Location: Remote
Job Type: Contract
Job Description/ Requirement
The Support Engineer is the first responder. The Support engineer interfaces with customers to understand and capture issue information in the form of a ticket. When available the agent will provide resolution to routine problems.
- Technical Interest
- Desktop Proficiency
- High Communication Aptitude (verbal and written)
- Technical Writing
- Fast-Learner, Self-Starter
Responsibilities
In addition to the responsibilities of the Support Engineer given above, the candidate shall maintain intake throughput. The candidate stays in contact with the rest of the organization and monitors demand across the L1 Team to make quick and accurate decisions on how to route tickets from intake and L1 support. The candidate shall supervise the Support Engineer and would have following skills/experience:
- Management Experience
- Attention to Detail
- Handles Ambiguity
- Decision-Making Skills
- Technical Aptitude
- Customer Service Background
Experience: 4-5 years
Interested candidates can send their updated resumes at chandra.jana@agile-techlabs.com