Job Overview:
We are seeking a Web Chat Representative to join our dynamic team. The ideal candidate will engage with customers through online chat to provide assistance, answer inquiries, and ensure a positive customer experience.
Responsibilities:
- Respond to customer inquiries promptly and professionally via web chat
- Provide accurate information regarding products or services
- Assist customers with order placement, tracking, and issue resolution
- Utilize analytical skills to understand customer needs and offer solutions
- Conduct outbound calling for follow-ups or sales opportunities
- Perform data entry tasks accurately and efficiently
Requirements:
- Excellent written communication skills in English; proficiency in Spanish is a plus
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong sales and upselling abilities
- Previous experience in customer service or sales roles preferred
- Bilingual or multilingual capabilities are advantageous
- Proficiency in data entry and navigating computer systems
Join our team as a Web Chat Representative to showcase your communication skills, assist customers effectively, and contribute to our success!
Job Types: Full-time, Part-time
Pay: $17.91 - $29.57 per hour
Expected hours: 45 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience level:
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- No nights
- Rotating shift
- Split shift
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Customer support: 1 year (Preferred)
Work Location: Remote