Important Application Instructions:
To be considered for this role, you must complete the following two steps:
- Submit your application via LinkedIn, and
- Complete a short one-way video interview via Willo at https://app.willotalent.com/invite/8yQLD7/. This interview allows us to get to know you more quickly than a traditional phone or video call, and you can complete it anywhere, anytime.
Role: Nurse Coordinator
Location: Remote
Job Type: Full-time
Compensation: $44,000-$52,000 annually
Reporting Structure: This position reports directly to the Head of Care Coordination
Start Date: Immediate
The Nurse Coordinator role at Chronius is pivotal to our unique care delivery model. Chronius is at the forefront of transforming virtual primary care for individuals with complex, chronic conditions and invisible illnesses. Our approach melds empathy, deep condition expertise, and exceptional care coordination. We offer a care experience for our patients where managing healthcare no longer feels like a full-time job, thanks to our proactive care team that lifts the heavy burden from our patients' shoulders.
Support from a Nurse Coordinator is crucial for our patient population. It simplifies navigating the fragmented healthcare system, ensures all care providers are synchronized, and facilitates effective communication and data sharing. This approach prevents duplicative tests and services, aligns care with patient preferences, increases patient compliance with their care plans, and enhances safety and outcomes. Using advanced IT health tools and team-based care, we ensure seamless care transitions and emphasize follow-up care to manage chronic conditions effectively. Beyond clinical coordination, we address social determinants of health and empower patients as active participants in their care, making Chronius a true partner in our patients' healthcare journeys.
Being a member of our care team offers the chance to impact lives significantly. This role is ideal for those dedicated to exemplary patient care, to challenge the status quo in healthcare, bringing empathy, evidence based practice, and a commitment to truly patient-focused care.
Key Responsibilities:
- Respond and manage incoming patient communications related to their appointment visits, changes in their health status, questions about testing, medication inquiries, among others.
- Promptly and professional route and alert appropriate team members to inquiries as appropriate based on clinical licensure and expertise.
- Directly support patients by providing education on conditions and treatments, managing chronic conditions, and addressing social determinants of health.
- Navigate insurance benefits, assist with completion of prior authorizations, review and route insurance denials to appropriate parties, and other insurance operations as necessary.
- Coordinate with patients and external partners in mental health, nutrition, social services, and disability agencies, facilitating a holistic approach to patient care.
- Perform routine medication reconciliation and post hospitalization medication reconciliation.
- Other tasks as clinically appropriate based on licensure, education, and organizational needs.
Qualifications:
- We seek a candidate with an active LPN or RN license. An active, unrestricted compact nursing license or a Florida license is a plus.
- A minimum of 5 years in a hospital or medical office setting is required, with the ideal candidate having experience working with populations with chronic conditions and complex medical and psychosocial needs.
- Experience working within insurance operations is not required, but highly preferred.
- Candidates should possess a visionary mindset, with a track record of thinking outside the box and deep understanding of the complex healthcare system.
- Exceptional communication skills are required, both written and verbal, to effectively coordinate care between patients, healthcare providers, and external partners. A deep understanding of patient-centered care principles, including empathy, patient advocacy, and holistic care, is vital. Sensitivity and awareness to diverse patient needs and backgrounds, especially in addressing social determinants of health, are also crucial.
- Proficiency in using Electronic Health Records (EHRs) and digital communication tools is necessary. Experience with Google Workspace and Slack is a plus.
- The ability to thrive in a dynamic, fast-paced, and evolving healthcare environment is essential. Candidates should be open to learning, adapting new technologies, and embracing new care models, demonstrating flexibility and a forward-thinking approach to healthcare.
- Preference for candidates with experience working in a remote or telehealth environment, demonstrating strong self-motivation and proficiency with digital communication tools to effectively lead a dispersed team. Candidates should also embrace the dynamic nature of a startup, be comfortable with rapid changes and capable of wearing multiple hats.
About Chronius Health
Chronius Health (chroniushealth.com) is a first-of-its-kind virtual primary care provider, the only practice specifically serving patients with invisible illnesses and complex chronic diseases. Since our launch, we've seen an explosive demand for our services, reflecting the urgent need for the kind of expert care we offer. Our approach is all about understanding and responding to each patient's unique health challenges. These often include conditions like Long Covid, POTS, EDS, and MCAS, which are frequently underserved in traditional PCP settings. Our service merges the convenience of home-based telemedicine visits with personalized attention, offering a new kind of healthcare experience that's both empathetic and effective.
Founded by a patient who's lived through these very challenges, we understand the frustration and hopelessness that can come with navigating a healthcare system that often fails to recognize patient's needs. By leveraging innovative technology and providing comprehensive support, we empower our patients and help them take charge of their health journeys.
Chronius is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.