About the Job: The E-commerce Coordinator will report into the Senior Manager of E-Commerce and will play a pivotal role in the day to day priorities of the full e-commerce team. This position will work closely with the entire team, supporting all key strategic initiatives including website and path to purchase, subscription & loyalty program execution, and Amazon operational excellence.
Key Responsibilities Include:
- Update website content and functionality directly in Shopify.
- Catalog and upload new products to the Shopify store, ensuring accurate product information and pricing.
- Build Product Description Pages for all new products and bundles. Assist in writing compelling and SEO-friendly product descriptions.
- Collaborate with the creative team to brief website assets, such as graphics, videos, and copy, ensuring they align with brand guidelines and enhance user experience.
- Monitor and manage consumer comments and reviews on the website, ensuring timely responses.
- Assist with customer support inquiries related to website functionality, product information, and order status.
- Lead Amazon operational reporting, monitoring Purchase Order status from receipt through pick up
- Report weekly on key e-commerce and Amazon KPIs to track against targets and forecasts
- Work closely with warehouse teams to diagnose and address issues and enforce standards of procedure on all e-commerce platforms.
Key Qualifications:
- 2-3 years working in an operational & systems based role with any system, with a proven aptitude to rapidly learn new online based systems and platforms
- 2-3 proven experience in tracking and reporting across KPIs
- 1-2 years working in an analytic role with some forecasting experience preferred
- An innate desire to diagnose and problem solve, searching for root causes and coming up with creative solutions
- Experience working with fulfillment & warehouses preferred
- Extreme detail orientation, with strong follow through on all deliverables in a timely way
A desire to constantly learn and grow within your role and organization, and a proven habit of self-advocating and volunteering to try new things