We are a well-established mid-sized company since 1926 and Southern California’s premier distributor of food, paper, plastic, and packaging products.
Position Overview: The Account Collector analyzes and is responsible for collections procedures. In this capacity, you will monitor and maintain accounts to help generate revenue by making payments arrangements with customers.
Schedule: Monday through Friday 9am - 6pm
Salary Range: $19/hr - $27/hr Depending on Experience
Responsibilities Include:
- Making collections calls in a fast-paced environment
- Follow departmental procedures, inform customers of their accounts are on Hold
- Monitor overdue accounts, by using the company’s system or other methods
- Locate and notify customers of delinquent accounts by telephone, mail and email
- Review the terms of sales, service or credit contracts
- Provide customer service regarding collection issues, review account adjustments, and resolve client discrepancies and short payments
- Arrange for debt repayments or establish repayment schedules, based on customer’s financial situations and final approval by management
- Process credit card payments with customers
- Monitor and maintain assigned accounts, customer calls, and customer reconciliations
- Reduce delinquency for assigned accounts by monitoring overdue accounts daily
- Advise customers of necessary actions and strategies for debt repayment
- Follow up effectively with sales department regarding customer accounts and maintain effective working relationships with cross-functional teams
- Print reports of the accounts daily and submit to management for review
- Analyze aging reports for appropriate course of action
- Email information to sales representatives, management, and customers
- Perform other assigned tasks and duties necessary to support the accounts receivable department
Basic requirements:
Must be Bi-lingual in English/Spanish
- High School Diploma, or GED, and 4+ years' experience performing collections related duties
- Proficient in Microsoft Suite to include Word, Excel, Outlook and 10 key by touch
- Ability to multi-task, possesses conflict resolution and negotiation skills in a fast environment
- General knowledge of telephone etiquette
- Ability to calculate figures and amounts such as interest, proportions, percentages
- Ability to communicate effectively
- Incumbents require sufficient physical ability to work in an office setting; stand or sit for prolonged periods of time
- Proficiency using computers
The Company is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. The Company prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.The Company conforms to the spirit as well as to the letter of all applicable laws and regulations.
Any offer of employment is conditioned upon the successful completion of a background Check and pre-employment drug screen.
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